Cloud Service Archive Automation via Tenant Automation System
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Solution Overview
Problem
The complexity of provisioning cloud services leads to labor-intensive processes, with much manual effort required by cloud service providers, and there is a need for automated solutions to manage and track services efficiently.
Innovation Solution
The implementation of a cloud infrastructure system that includes a Tenant Automation System (TAS) and Service Deployment Infrastructure (SDI) to automate the provisioning, management, and tracking of services, enabling customers to archive their data upon service termination, suspension, or request, with archival processes triggered by specific events and data stored in customer-accessible locations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If cloud services are provided with manual provisioning processes, then service complexity can be managed through human oversight, but labor intensity and processing time increase significantly
Solution Approach 1:
The patent introduces an intermediary system that acts as a mediator between the customer and the cloud service provider's internal systems. This intermediary handles the complex provisioning processes automatically, translating customer requests into structured service deployment actions while managing the complexity internally, thus achieving high automation without exposing system complexity to users.
Solution Approach 2:
The system enables self-service capabilities where customers can autonomously request and manage their own service archives through automated workflows. The archival process is triggered automatically based on service events without requiring manual intervention from service providers, reducing labor intensity while maintaining controlled complexity through predefined automation rules.
2Ease of operation
If data is stored remotely in the cloud without archival support, then cloud service efficiency is improved, but customer data control and security risks are reduced
Solution Approach 1:
The system performs preliminary archival actions automatically when service termination or suspension events occur. By proactively creating and securing data archives before the actual service discontinuation, the system ensures data is preserved in a controlled manner, maintaining both customer accessibility and data security without requiring ongoing manual intervention.
Solution Approach 2:
The patent implements a copying mechanism where customer data is replicated into archive formats that are stored in customer-accessible locations. This creates redundant copies that enhance reliability and security while maintaining ease of operation, as customers can access their data copies independently of the primary cloud service status.
3Productivity
If manual processes are used for service provisioning, then process flexibility and adaptability are maintained, but productivity and efficiency decrease
Solution Approach 1:
The patent replaces manual mechanical processes with automated electronic systems. Service provisioning and archival operations that previously required manual human actions are now executed automatically through computerized workflows, dramatically increasing productivity and reducing processing time while maintaining necessary flexibility through programmable logic.
Data Source
AI summary
Embodiments of the present invention are directed to systems and methods for providing archival support for one or more services provided by a cloud infrastructure system. One such method comprises receiving a message corresponding to an archive trigger event, and determining based on the message one or more services subscribed to by a customer of a cloud infrastructure system which are to be archived. The method further comprises sending an instruction to the one or more services to archive customer information, and storing each archive in an archive directory accessible to the customer.