Cloud Service Broker Attestation for SLA Validation
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Solution Overview
Problem
IT administrators face challenges in selecting the right cloud service provider among multiple options offering similar services, as existing methods lack a reliable mechanism to validate and assure service level agreements (SLAs) in distributed virtual infrastructure environments.
Innovation Solution
A cloud service broker system that maintains information on cloud services, validates service level claims, and provides validation results to subscribers, ensuring that selected cloud services operate at an acceptable level through continuous monitoring and attestation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple cloud service providers offer similar services, then service provider choices increase, but it becomes difficult for IT administrators to select the right provider
Solution Approach 1:
The patent introduces a cloud service broker as an intermediary system between IT administrators and multiple cloud service providers. The broker collects, validates, and compares service level claims from different providers, presenting standardized information that simplifies the selection process while maintaining the ability to choose from multiple providers
Solution Approach 2:
The patent segments the complex selection process into distinct components: service level claim collection, validation against actual performance, comparison across providers, and recommendation generation. This segmentation transforms the overwhelming task of evaluating multiple providers into manageable steps
2Reliability
If cloud service providers make service level claims, then service quality assurance is improved, but there is no reliable validation mechanism for these claims
Solution Approach 1:
The patent implements a feedback mechanism where the cloud service broker continuously monitors actual service performance and compares it against the service level claims made by providers. This closed-loop feedback system validates claims in real-time, ensuring that advertised service levels match actual delivery
Solution Approach 2:
The patent performs preliminary validation of service level claims before IT administrators make selection decisions. The broker pre- verifies provider claims against measurable criteria, so that when administrators evaluate providers, the information has already been validated for accuracy and reliability
Data Source
AI summary
Techniques are disclosed for measuring and attesting to service levels offered by a service provider in a computing system implemented with a distributed virtual infrastructure. In one example, a method comprises the following steps. Information is maintained relating to one or more services offered by one or more service providers in accordance with a distributed virtual infrastructure. One or more service level claims associated with the one or more services are validated. A subscriber is sent validation results for at least a portion of the one or more services.