Cloud Service Management via Composite Solution Images
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Solution Overview
Problem
Traditional IT service providers face challenges in efficiently transforming uni-tenant products into multi-tenant versions, as this process is costly and labor-intensive, involving heavy software redesign, and they struggle to manage asset and service support effectively using cloud resources.
Innovation Solution
Packaging traditional software applications as custom composite solutions, creating deployable images, and deploying them into a management cloud, allowing for dedicated maintenance and support while leveraging existing knowledge and expertise, and enabling third-party plug-ins for new or overloaded areas.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional software applications are transformed into multi-tenant versions, then service support management capability is improved, but software redesign cost and complexity increase significantly
Solution Approach 1:
The patent creates virtual machine images that capture the state of traditional uni-tenant software applications, allowing these images to be deployed as multi-tenant service support management solutions without requiring complete software redesign. The images serve as templates that can be instantiated multiple times with different configurations.
Solution Approach 2:
The patent segments the software application into modular components that can be packaged as composite solutions. This allows the application to be divided into manageable units that can be independently configured and deployed in multi-tenant environments, reducing the complexity of complete redesign.
2Productivity
If specialized service providers are utilized for asset and service support management, then productivity is improved, but the role of enterprise IT personnel changes and requires retraining
Solution Approach 1:
The patent enables IT personnel to self-service by providing them with tools and interfaces to manage service support functions through standardized processes. The virtual machine images and composite solutions allow IT staff to independently deploy and manage services without requiring extensive retraining on completely new systems.
Solution Approach 2:
The patent introduces standardized interfaces and tools as intermediaries between IT personnel and the complex service support management system. These intermediaries simplify the interaction, allowing IT staff to work with virtual machine images and composite solutions through user-friendly mechanisms rather than directly managing complex underlying infrastructure.
3Quantity of substance
If computational resources in data center are leveraged for business service, then economies of scale are achieved, but asset and service support management becomes less efficient
Solution Approach 1:
The patent segments the data center resources into dedicated service support management functions and business service functions. By separating these functions into distinct virtual machine images and composite solutions, the system achieves economies of scale through standardized resource allocation while maintaining efficiency in service support management through specialized processing.
Solution Approach 2:
The patent performs preliminary actions by pre-configuring virtual machine images and composite solutions with optimized settings for service support management. This preliminary preparation allows efficient resource utilization during actual operation, as the systems are already configured for optimal performance rather than requiring on-demand configuration.
Data Source
AI summary
A plurality of traditional software applications are packaged as custom composite solutions, and are stored as custom composite solution deployable images. Customer input is obtained from a customer. At least one of the custom composite solution deployable images is deployed into a management cloud in response to the customer input.