Cloud Telephony Appliance Contact-ID Dissemination
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Solution Overview
Problem
Traditional methods for updating contact information in hybrid cloud distributed systems, such as reverse white pages and customer database lookups on-premises, are inefficient and can become outdated, leading to delayed communication delivery and inaccurate information in contact center or enterprise environments.
Innovation Solution
A method for disseminating updated contact-ID information across a distributed set of appliances and devices from a cloud data store, using cloud managed telephony network appliances and applications to perform asynchronous data store lookups and updates, minimizing network messages and ensuring accurate and timely information delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If traditional methods (reverse white pages, customer database lookups) are used to update contact information, then information can be updated, but the updates become outdated and communication delivery is delayed
Solution Approach 1:
The system performs preliminary actions by establishing event subscriptions and connectivity change notifications in advance. When a mobile device's connectivity status changes (e.g., moving between network carriers), the system proactively detects this change and automatically updates contact information across the distributed system before communication delays occur, eliminating the need for outdated lookup methods.
2Measurement precision
If frequent updates are performed to maintain accurate contact information, then information accuracy improves, but system complexity and network message overhead increase
Solution Approach 1:
The system implements self-service mechanisms where mobile devices automatically report their own connectivity status changes to the cloud managed telephony network appliance. This eliminates the need for other devices to repeatedly query or lookup contact information, as the system autonomously maintains accurate contact-ID mappings without increasing overall system complexity.
3Productivity
If real-time contact information updates are implemented across distributed devices, then communication efficiency improves, but network message overhead increases
Solution Approach 1:
The invention extracts and isolates the connectivity change detection and notification functionality into a dedicated cloud managed telephony network appliance. This centralized component handles all contact information updates and distributes them efficiently to subscribed devices, reducing redundant network messages while maintaining real-time communication efficiency across the distributed system.
Data Source
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AI summary
A system and method are presented for contact identification dissemination among devices within a hybrid cloud distributed system. Information associated with a first party device is provided to a cloud managed telephony network appliance. The appliance communicates with a cloud application and is capable of communication with any other appliances which may be associated with a second party device, if that appliance is not already associated with the second party device. Information between the components in the system may be asynchronously updated in order to provide first party information and more granular matches.