Cloud Telephony System Offloads Processing to Reduce Device Complexity
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Solution Overview
Problem
Digital telephones have not kept pace with advancements in technology, lacking integration with vast information repositories like computers, making it difficult for users to access relevant information during calls and requiring cumbersome updates, while developers struggle to support diverse platforms.
Innovation Solution
An intelligent communication system that monitors user actions, extracts electronic addresses, searches for relevant information across internal and external networks, and performs tasks like converting voice streams to text for computational transactions, updating speed dial associations, and automatic billing, without requiring extensive user interface interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Power
If digital telephones are upgraded with faster processors to keep pace with technology advancements, then processing capability is improved, but device complexity increases and primary telephony function may be compromised
Solution Approach 1:
The patent extracts complex application processing functions from the telephony device and relocates them to external servers. The telephone device retains only essential telephony functions while offloading information processing, database queries, and application execution to remote servers, thereby maintaining processing capability without increasing device complexity
Solution Approach 2:
The patent introduces an intermediary server system that acts as a mediator between the user's telephony device and vast information repositories. This intermediary handles complex information processing tasks, allowing the telephone to access sophisticated applications and data without requiring enhanced local processing power or increased device complexity
2Adaptability or versatility
If applications are made larger and more complex to provide desired features, then functionality is improved, but update requirements increase and user maintenance burden grows
Solution Approach 1:
The patent implements a universal server platform that hosts multiple applications and services accessible from any telephony device. Instead of individual applications residing on each device, a single server system provides diverse functionalities including information retrieval, communication tools, and enterprise applications, eliminating the need for device-specific updates and maintenance
Solution Approach 2:
The system enables automatic updates and maintenance through centralized server management. The server automatically receives, tests, and deploys application updates without requiring user intervention or manual downloads to individual devices. Users simply access the updated services through their existing telephony devices, eliminating maintenance burdens
3Loss of information
If telephones are linked with vast information repositories like computers, then information accessibility is improved, but device complexity and network requirements increase
Solution Approach 1:
The patent introduces an intermediary server system that acts as a mediator between the user's telephony device and vast information repositories. This intermediary handles information retrieval, processing, and delivery, allowing the telephone to access sophisticated applications and data without requiring enhanced local processing power or increased device complexity
Solution Approach 2:
The server system provides universal access to multiple information repositories including enterprise databases, public information sources, and communication networks. A single server platform handles diverse information retrieval tasks across different networks and data sources, eliminating the need for separate integration systems for each information source
4Adaptability or versatility
If developers attempt to support all available telephone platforms, then platform compatibility is improved, but development complexity and time requirements increase
Solution Approach 1:
The patent implements a universal server platform that hosts multiple applications and services accessible from any telephony device. Instead of individual applications residing on each device, a single server system provides diverse functionalities including information retrieval, communication tools, and enterprise applications, eliminating the need for device-specific updates and maintenance
Solution Approach 2:
The system uses standardized interface protocols that allow applications to be copied and deployed across multiple platforms without modification. The server presents a unified interface that can be accessed from various telephone platforms, eliminating the need for developers to create and maintain separate versions of applications for each platform
Data Source
AI summary
Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information, performance of operations to assist a user in response to keyword identification in an audio, text or video stream, and speed dial updates based on calling frequencies to various telephone numbers.