Cloud Wi-Fi NOC Dashboard for Multi-AP Troubleshooting
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Solution Overview
Problem
Conventional Wi-Fi networks lack visibility and management tools for service providers, limiting their ability to troubleshoot and optimize networks beyond the gateway, as customers expect reliable connectivity to end-user devices.
Innovation Solution
A cloud-based Network Operations Center (NOC) dashboard system that allows service providers to onboard and manage multiple access points, providing network topology, metrics, and controls, enabling centralized management and troubleshooting of Wi-Fi networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If service providers use conventional Wi-Fi network management, then network connectivity is provided to gateways, but visibility and control into the Wi-Fi network operation is lost
Solution Approach 1:
The patent introduces a cloud-based Network Operations Center (NOC) dashboard as an intermediary system between service providers and customer Wi-Fi networks. The NOC dashboard receives data from access points via cloud communication and presents it in a unified interface, allowing service providers to monitor and manage Wi-Fi networks without direct complexity of individual network configurations.
Solution Approach 2:
The system enables self-service capabilities where access points automatically report their status, client connections, and operational data to the cloud-based NOC dashboard. This automated data collection and reporting mechanism eliminates the need for manual network inspection and reduces the complexity of network management for service providers.
2Reliability
If service providers troubleshoot only to the gateway, then troubleshooting scope is limited, but customer expectation for end-to-end connectivity support increases
Solution Approach 1:
The patent extends troubleshooting from the traditional single-point gateway dimension to a multi-dimensional view that includes multiple access points, client devices, and network links. The NOC dashboard presents network data in various dimensions including topology views, client connection status, and access point performance metrics, enabling comprehensive end-to-end troubleshooting.
Solution Approach 2:
The system segments the network into manageable components (gateways, access points, client devices, links) that can be individually monitored and troubleshooted through the NOC dashboard. This segmentation allows service providers to isolate and resolve specific network issues while maintaining ease of operation through organized, component-based management.
3Area of stationary object
If multiple access points are deployed for network coverage, then network coverage is improved, but management and monitoring complexity increases
Solution Approach 1:
The patent merges the management of multiple access points into a single unified NOC dashboard interface. The dashboard consolidates data from all access points including client connections, network topology, and operational status, allowing service providers to manage extended network coverage areas through a single system rather than individually managing each access point.
Data Source
AI summary
System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard include, subsequent to creating an account for a user of the Wi-Fi network, receiving data associated with the Wi-Fi network from the one or more access points; providing a display associated with the Wi-Fi network based on the data, wherein the display comprises a network topology and one or more tabs providing information related to operation of the Wi-Fi network; updating the display based on one or more inputs received, wherein the updating updates one or more of the network topology and the one or more tabs; and performing one or more operations via the NOC dashboard to one of manage, control, and troubleshoot the Wi-Fi network.