Co-browsing Contextual Information Overlay
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Solution Overview
Problem
Current co-browsing systems do not provide users with contextual information relevant to their interactions on a website, forcing users to leave the environment to retrieve additional information.
Innovation Solution
A co-browsing system that determines and overlays contextual information related to a user's identity and website interactions, allowing it to be presented within the co-browsing environment, enabling users to access relevant data directly on their devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If co-browsing systems allow multiple devices to view synchronized website interactions, then user collaboration is improved, but contextual information becomes inaccessible within the environment
Solution Approach 1:
The patent merges the contextual information display with the co-browsing environment by overlaying contextual information indicators directly on the website content. This combining of previously separate elements (contextual information and website view) allows users to access both simultaneously without leaving the co-browsing interface, thus resolving the information accessibility issue while maintaining collaboration capabilities.
Solution Approach 2:
The patent adds a new dimensional layer to the co-browsing interface by overlaying contextual information indicators on top of the website content. This creates a multi-layered display where the website remains in the background dimension while contextual information appears in an overlay dimension, allowing users to access additional information without navigating away from the current view.
2Ease of operation
If contextual information is overlaid on the website at the second client, then information accessibility is improved, but interface complexity increases
Solution Approach 1:
The patent segments contextual information into discrete indicators that can be individually selected by users. Each indicator represents a specific piece of contextual information, allowing users to choose only the information they need rather than presenting all possible information at once. This segmentation reduces the perceived interface complexity while maintaining ease of access to relevant information.
Solution Approach 2:
The patent implements partial action by providing users with the option to select only specific contextual information indicators rather than displaying all available information. This allows users to receive exactly the amount of information they need for their current task, avoiding information overload while maintaining easy accessibility to additional information if required.
Data Source
AI summary
Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.