Co-browsing Browser Extension for Third-Party DOM Capture

A browser extension acts as an intermediary between the user's browser and third-party websites. The extension captures the DOM of authorized websites and forwards it to the agent's system, enabling co-browsing without requiring modifications to the third-party websites themselves. This intermediary approach maintains security by controlling what data is transmitted while enabling versatile co-browsing capability.

The system implements domain-specific authorization by maintaining a whitelist of authorized target websites. The browser extension captures DOM only for websites that are explicitly authorized, allowing different quality levels of data capture for different domains. This resolves the contradiction by enabling co-browsing for authorized sites while blocking unauthorized sites, thus maintaining security while providing versatility.

The browser extension is designed to be self-installing and self-managing. When a user accepts a co-browsing invitation, the extension automatically installs itself in the browser, captures the necessary DOM data, and manages its own operation and uninstallation. This self-service approach reduces the complexity burden on users while maintaining high customer service effectiveness.

The browser extension is designed as a temporary, disposable component that automatically uninstalls itself when the co-browsing session ends or when the browser is closed. This short-lived nature reduces user concern about permanent device modification while enabling effective co-browsing during the session. The extension serves its purpose and then removes itself, minimizing ongoing complexity.