Co-browsing System Using Virtual Browser Copying to Eliminate Latency
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Solution Overview
Problem
Current screen-sharing technologies in teleconferences and customer support sessions often suffer from delays and degradation in response time and quality, affecting user experience.
Innovation Solution
A machine-implemented method for co-browsing that establishes a controlled content repository with secure access protocols, aligns approved content with customer relationship management information, and transfers participant inputs in real time between browsers to enable synchronized web-browsing experiences across remote locations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If screen images are transferred between remote users during teleconference or customer support sessions, then users can share their screens, but delays and degradation occur in response time and quality
Solution Approach 1:
The patent creates a virtual copy of the first user's browser environment within the second user's computing device. Instead of transferring screen images, the system generates a replicated browser instance that executes locally, providing real-time access to the same web content and interactions without transmission delays. This virtual copying approach eliminates the latency inherent in image-based screen sharing while maintaining synchronization of browsing activities.
2Ease of operation
If screen images are transferred between remote users, then users can share their screens, but quality degradation occurs in the displayed screens
Solution Approach 1:
The system creates a virtual replica of the source browser environment that runs locally on the remote device. This virtual copy receives and processes the same web content, scripts, and interactions, generating identical visual output without the quality loss associated with image compression and transmission. The local execution ensures high-fidelity display quality while maintaining synchronization with the original browsing session.
3Reliability
If a controlled content repository with access protocols is established, then content security and compliance are improved, but system complexity increases
Solution Approach 1:
The system pre-establishes a controlled content repository with defined access protocols and alignment rules before co-browsing sessions begin. Content is pre-approved, pre-categorized, and pre-configured with access permissions based on user roles and compliance requirements. This preliminary setup eliminates the need for real-time security decisions during sessions, reducing operational complexity while maintaining strong security controls through automated protocol enforcement.
Solution Approach 2:
The controlled content repository acts as an intermediary layer between users and content resources. It manages access control, content approval, and compliance validation centrally, shielding users from complex security protocols while ensuring reliable content delivery. This mediator approach consolidates complexity in a managed system rather than distributing it across user devices, improving security without significantly increasing user-facing complexity.
Data Source
AI summary
The co-browsing system described enables participants to share controlled content during a co-browsing session. A first participant's input on a web page may be collected and transferred to a second participant's computing device. The browser in the second participant's computing device, which is displaying the same web page, may receive the first participant's input and be manipulated by the first participant's input. Consequently, the participants may share a web-browsing experience while they jointly navigate web-related content at the same time, including the content and their activities on web pages, as if they are interacting with the web page on the same screen. Such controlled content co-browsing occurs in a system which has a repository of controlled content items and customer relationship management (CRM) information.