Multifunction Code Scanner System for Automatic Lead Routing
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current systems for QR codes, ShotCodes, and bar codes lack the ability to automatically collect user-specific contact information and provide prompt responses, as they primarily rely on users completing forms or responding to messages, and are limited to smart phones with downloadable apps, excluding camera phones that can only record images.
Innovation Solution
A system with multiple communication ports, including a telephone port, that uses a multifunctional link to interact with URLs and open additional communication ports, allowing for the automatic collection and transmission of user information, including phone numbers, and routing this information to providers via a lead router.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users complete forms or respond to messages to provide contact information, then user identification is achieved, but user effort and time consumption increase
Solution Approach 1:
The system automatically collects user contact information through the communication ports without requiring users to manually complete forms or provide identification. The reader device self-provides its telephone number and other contact details automatically when codes are scanned, eliminating the need for user effort in information provision.
2Reliability
If the system only works with smart phones with downloadable apps, then code reading capability is improved, but device compatibility decreases
Solution Approach 1:
The system is designed to work with multiple types of reader devices including camera phones, smart phones with downloaded apps, and other mobile devices capable of scanning codes. The multifunctional link can be accessed through different communication ports and code types (QR codes, bar codes, images), making the system universally compatible with various device platforms without requiring a single specific operating system or application store.
3Loss of time
If automatic collection of user information is implemented, then response time is improved, but system complexity increases
Solution Approach 1:
A communication platform acts as an intermediary between the reader device and the provider. The platform receives automatic information from the reader's communication ports, processes the data, and routes it to the appropriate provider through a lead router. This intermediary structure enables automatic information collection and fast response while distributing system complexity across separate functional components rather than concentrating it in a single complex system.
Data Source
AI summary
System, including a code scanner, for using multi-function codes, such as multi-function QR codes, MobiTags, ShotCodes, 2-dimensional bar codes, 3-dimensional bar codes, or images to open multiple ports of a telephone device. One of the ports is a text port, enabling the system to obtain the telephone number of a device that reads a code associated with an item and then generate a lead for follow-up by an agent. The lead is sent to the agent via a text or email message. The system may also pass the lead to other agents if the first agent doesn't respond, and it may also send additional information to the telephone device. The system may include a database of item-associated information and the capability of accessing the item-associated information for inclusion in outgoing messages to the agents and/or the telephone device.