Cognitive Messaging System Keyword Adaptation
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Solution Overview
Problem
Current digital communication systems lack the ability to dynamically adapt and enhance messaging by identifying keywords or profile changes to automatically send relevant scripted messages, which limits personalized and timely communication.
Innovation Solution
A cognitive messaging system that uses processors to identify keywords or profile changes, searches an electronic database for scripted messages, and sends them to users, allowing for dynamic response options and adaptive communication timing based on user history and external data sources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a cognitive messaging system automatically sends scripted messages based on keyword identification, then user engagement and personalized communication are improved, but system complexity and processing requirements increase
Solution Approach 1:
The system segments the messaging function into distinct components: keyword identification module, database search module, and scripted message selection module. This segmentation allows each component to handle specific tasks independently, reducing overall system complexity while enabling personalized communication through coordinated operation of these modular elements.
Solution Approach 2:
The system implements self-service by automatically identifying keywords in incoming messages, searching the electronic database for relevant scripted messages, and sending appropriate responses without requiring manual intervention. This automation improves adaptability and personalized communication while the modular architecture keeps complexity manageable.
2Measurement precision
If the system searches an electronic database for scripted messages based on keywords, then response accuracy and relevance are improved, but processing time and computational resources increase
Solution Approach 1:
The system performs preliminary action by pre-organizing scripted messages in an electronic database with associated keywords before actual messaging occurs. This pre-processing allows for rapid retrieval and matching during communication, improving response accuracy while minimizing processing time during actual message exchange.
3Speed
If the system automatically monitors profile changes and sends scripted messages, then timeliness of communication is improved, but automation complexity and monitoring requirements increase
Solution Approach 1:
The system implements feedback mechanisms that automatically monitor profile changes and trigger appropriate scripted messages. The feedback loop detects changes in user profiles or message content, retrieves relevant keywords, and automatically selects and sends appropriate scripted responses from the database, improving timeliness while managing automation complexity through established protocols.
Data Source
AI summary
An embodiment of the invention provides a method for sending a message from a first user to a second user where an interface receives a message from the second user. A processor connected to the interface identifying one or more keywords in the message and searches an electronic database for the keyword(s) to identify one or more scripted message for the keyword(s). The electronic database includes scripted messages for each keyword in the electronic database. A communications device connected to the processor sends the identified scripted message(s) to the second user.