Collaboration Platform Service Orchestration Across Systems
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Solution Overview
Problem
Businesses face challenges in managing and operating across multiple systems, including productivity tools, as existing solutions require separate installations and lack interoperability, especially with the shift to cloud-based services, leading to complexity and limited accessibility.
Innovation Solution
The Communications and Collaboration (C2) Platform provides a seamless layer for managing and automating operations across multiple SaaS models, cloud-based systems, and legacy equipment, enabling communication, data migration, and service orchestration through adaptors, libraries, and rules, allowing for efficient management and provisioning of services across different systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple independent tools are installed on local machines to achieve different functionalities, then functional versatility is improved, but device complexity and management difficulty increase
Solution Approach 1:
The patent merges multiple independent productivity tools into a single integrated productivity suite. The suite includes a word processor, spreadsheet, presentation tool, and instant messenger that can operate together with shared data and coordinated functionality, eliminating the need to install and manage separate tools while maintaining all required capabilities.
Solution Approach 2:
The productivity suite is designed as a universal platform where a single installation provides access to multiple functional tools. The suite enables users to perform diverse business functions (document creation, data analysis, presentations, communication) within one unified application environment, improving versatility while reducing complexity.
2Ease of operation
If tools are made accessible over the Internet through SaaS models, then accessibility is improved, but interoperability between tools deteriorates
Solution Approach 1:
The SaaS productivity suite combines multiple tools into a single cloud-based platform, ensuring that all tools remain interoperable through shared data structures and integrated APIs. Users can access any tool within the suite through the cloud interface while maintaining seamless communication and data exchange between tools, preserving interoperability despite the distributed nature of cloud services.
3Adaptability or versatility
If businesses access multiple independent SaaS tools to achieve different functionalities, then functional versatility is improved, but operational complexity increases
Solution Approach 1:
The productivity suite consolidates multiple SaaS tools into a single unified platform, allowing businesses to access all necessary functionalities through one integrated system. The suite maintains separate functional capabilities (word processing, spreadsheets, presentations, messaging) while providing coordinated operation through shared data and integrated workflows, reducing operational complexity.
Solution Approach 2:
The productivity suite acts as an intermediary layer between diverse business needs and cloud-based service providers. It provides a unified interface that manages interactions with multiple underlying SaaS components, abstracting operational complexity from users while maintaining access to diverse functionalities.
Data Source
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AI summary
A collaboration service operation method provides an efficient and flexible method for operating services implemented across multiple systems. In particular, the method includes determining a change in a master record, and determining the nature of the change. Based on the nature of the change, the method further determines services to be implemented according to rules and also determines to which systems the services will be implemented.