Collaborative Consumer Complaint Submission to Reduce Duplicate Processing
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Solution Overview
Problem
Existing complaint submission systems are inefficient for group submissions, leading to redundant data entry, increased computational load, and resource consumption due to the need for individual submissions by each group member, often resulting in incomplete or duplicate applications.
Innovation Solution
A computer-implemented method and system that enables collaborative submission processes, allowing multiple participants to contribute data within a unified process, reducing redundant entry and optimizing resource usage through a web-based platform with server-device communication and peer-to-peer connections, ensuring continuous access and real-time status tracking.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If each group member submits their complaint separately through existing individual-based systems, then each submission can be processed independently, but this leads to redundant data entry, increased computational load, and higher resource consumption
Solution Approach 1:
The patent merges multiple individual submissions into a single unified group submission process. The system allows multiple complainants to be associated with one complaint record, consolidating what would otherwise be separate submission workflows. This combining approach eliminates redundant data entry and reduces the computational load that would result from processing multiple identical or similar individual submissions separately.
Solution Approach 2:
The complaint submission system is enhanced to serve dual purposes: it can handle individual complaints as before, and simultaneously handle group complaints involving multiple complainants. The system universally supports both submission types through a unified interface and processing logic, allowing the same system infrastructure to efficiently manage varying scales of complaint submissions without requiring separate specialized systems.
2Ease of operation
If existing individual-based submission systems are used for group complaints, then the system structure remains simple, but this results in duplicate complaints and incomplete applications due to lack of collaborative features
Solution Approach 1:
The system introduces a coordinator complainant as an intermediary who manages the group submission process. This coordinator can invite other complainants, consolidate their information, and ensure all necessary details are captured. The intermediary role facilitates collaboration among group members while maintaining a single point of contact for system processing, thereby improving both ease of operation and submission completeness.
Solution Approach 2:
The system enables preliminary identification and grouping of complainants before the actual complaint submission. By allowing users to pre-form groups and invite participants in advance, the system ensures that all necessary complainants are included before the complaint is finalized. This preliminary action prevents incomplete submissions and reduces the need for corrections or duplicate filings.
3Productivity
If multiple individual submissions are processed separately, then each case can be handled independently, but this increases the time required for users to complete the submission process and reduces overall efficiency
Solution Approach 1:
The system merges multiple complaint submissions into a single unified process by allowing multiple complainants to be associated with one complaint record. This consolidation enables the system to process group complaints in one operation rather than requiring sequential processing of individual submissions, thereby increasing throughput and reducing the total time required for group complaint submissions.
Data Source
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AI summary
The present application relates to a computer-implemented method, system, and computer program product for managing collaborative submission processes, particularly group submissions of consumer complaints. A web-based platform hosted on a server device enables a first person to initiate a submission process, enter data, and upload documents via a client device. The first person can invite additional participants to contribute to the submission process, either by providing access links or by submitting data on their behalf. The server device facilitates communication between participants and the service provider, ensures continuous access to the submission process, and enables document review and processing.