Commercial Data Platform for Voice Call Interaction
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Solution Overview
Problem
Current voice communication lacks the ability to simultaneously share and retain valuable data content during calls, limiting the enrichment of call experiences and relationship management for both individuals and businesses, especially for those without enterprise-grade call management systems.
Innovation Solution
A commercial data platform that enables real-time voice and data content sharing between devices, allowing users to display and store interaction data during calls, enhancing the call experience and facilitating future interactions by integrating a server and database to manage and transmit interaction data between devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional voice communication systems are used, then voice calls can be made, but data content cannot be shared or retained during calls
Solution Approach 1:
The system allows standard mobile devices to automatically capture, transmit, and store call metadata and interaction data without requiring enterprise-grade call management infrastructure. Each device serves itself by generating and sharing call data through the platform's cloud services, eliminating the need for complex dedicated call management systems.
Solution Approach 2:
A cloud-based platform acts as an intermediary between calling parties, receiving call metadata from devices, storing interaction data, and making it accessible for future reference. This intermediary service enables data retention and sharing without requiring complex local call management infrastructure at each device.
2Loss of information
If enterprise-grade call management systems are deployed, then data content can be retained and shared, but cost and complexity increase significantly
Solution Approach 1:
The platform provides universal call data capture and retention capabilities that work across all standard mobile devices regardless of manufacturer or model. The cloud-based service delivers enterprise-grade data retention functionality to individual consumers and small businesses at a fraction of the cost of dedicated call management systems.
Solution Approach 2:
Instead of requiring expensive, permanent enterprise call management infrastructure, the system uses affordable, on-demand cloud storage services that can be accessed by any device. This approach replaces costly permanent infrastructure with accessible, scalable cloud resources.
3Adaptability or versatility
If voice calls are used for communication, then personal interaction is maintained, but data content sharing capability is limited
Solution Approach 1:
The system merges voice call functionality with data sharing capabilities by combining call metadata capture, real-time data transmission, and post-call data retrieval into a unified platform. This integration allows users to maintain personal voice interaction while simultaneously sharing contact information, business cards, images, and other data content during the call.
Solution Approach 2:
The system adds a data dimension to traditional voice communication by layering cloud-based data capture, storage, and retrieval capabilities on top of the voice call channel. This creates a multi-dimensional communication experience where users can interact through both voice and data simultaneously.
4Ease of operation
If real-time data sharing is enabled during calls, then call experience is enriched, but system complexity increases
Solution Approach 1:
The system replaces complex local data transmission infrastructure with cloud-based services. Instead of requiring devices to have built-in enterprise-grade data sharing capabilities, the platform uses web-based cloud storage and retrieval services that run on standard mobile devices, simplifying the client-side implementation while enabling rich data sharing.
Data Source
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AI summary
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing commerce and interactions between these parties. One such system includes first and second interaction managers on a dialer device and a receiver device that transmit first and second sets of interaction data to a database during a call. A server obtains receiver content data from the database using the receiver identifier, transmits the receiver content data to the dialer device, obtains dialer content data from the database using the dialer identifier, transmits the dialer content data to the receiver device, and stores data from both the first set of ID and the second set of ID in the database in association with both the receiver identifier and the dialer identifier.