Commercial Data Platform for Simultaneous Voice and Data Exchange
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Solution Overview
Problem
Current voice communication over telephone lacks the ability to simultaneously share and display valuable data content during calls, limiting the enrichment of the call experience and the retention of interaction data for future interactions, particularly for individuals and small businesses without enterprise-grade call management systems.
Innovation Solution
A commercial data platform that enables real-time voice and data communication by allowing devices to transmit and receive content/data between proprietary and public web-based/cloud-based environments, facilitating the sharing of interaction data during calls and enhancing future interactions through a server and database system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If voice communication is used over telephone, then effective person-to-person communication is achieved, but data content sharing and display capability is lost
Solution Approach 1:
The patent combines voice communication and data content sharing into a single integrated system. The communication system merges traditional telephone voice calls with digital data transmission capabilities, allowing both audio communication and visual data exchange to occur simultaneously through the same interface and network infrastructure.
Solution Approach 2:
The communication device is designed to perform multiple functions: traditional voice calling, data content sharing, display capabilities, and interaction management. This multi-functional approach allows a single device to replace both traditional telephones and data sharing systems, enabling users to conduct business interactions that require both voice communication and visual information exchange.
2Loss of information
If enterprise-grade call management systems are deployed, then interaction data retention is improved, but cost and device complexity increase
Solution Approach 1:
The system automatically captures, stores, and manages interaction data without requiring complex enterprise-grade infrastructure. The communication device itself performs data retention functions through integrated database capabilities, eliminating the need for separate call management systems while maintaining data persistence across interactions.
Solution Approach 2:
A server acts as an intermediary between communication devices, handling data storage and retrieval operations. This mediator approach allows individual devices to maintain simplicity while the server provides centralized data retention services, distributing the complexity burden from end devices to the network infrastructure.
3Loss of information
If data content is shared during voice calls, then call experience enrichment is achieved, but network bandwidth and system resources increase
Solution Approach 1:
Data content sharing occurs in periodic bursts synchronized with voice call segments rather than continuous transmission. The system alternates between voice transmission and data exchange phases, allowing network resources to be utilized efficiently during designated intervals while maintaining both communication modes.
Solution Approach 2:
The system transmits only the necessary portion of data content required for the interaction rather than complete datasets. Data sharing is implemented selectively based on interaction needs, transmitting minimal sufficient information to enrich the call experience without unnecessary resource consumption.
Data Source
AI summary
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing commerce and interactions between these parties. One such system includes first and second interaction managers on a dialer device and a receiver device that transmit first and second sets of interaction data to a database during a call. A server obtains receiver content data from the database using the receiver identifier, transmits the receiver content data to the dialer device, obtains dialer content data from the database using the dialer identifier, transmits the dialer content data to the receiver device, and stores data from both the first set of ID and the second set of ID in the database in association with both the receiver identifier and the dialer identifier.