Commodity Registration Apparatus Self-Service Checkout Progress
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Solution Overview
Problem
In commodity sales systems, customers wait excessively for settlement processing to begin after store checkers input purchase information, leading to inefficiencies in the checkout process.
Innovation Solution
A commodity registration apparatus with customer and store checker touch panels and scanners that allows customers to input and confirm their own information, such as rewards cards and payment methods, while the store checker processes the transaction data, enabling real-time updates and progress tracking.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If the store checker manually inputs all commodity information and processes the transaction, then the accuracy of data entry is maintained, but the time required for settlement processing increases
Solution Approach 1:
The system enables customers to perform self-service operations during the checkout process. The customer terminal allows customers to input their own information such as rewards card numbers, select payment methods, and view transaction details independently, reducing reliance on store checkers for data entry while maintaining accuracy through customer-provided information.
Solution Approach 2:
The system performs preliminary actions by displaying the registration statement to customers before settlement processing begins. Customers can review commodity information, prices, and totals in advance, allowing them to prepare their payment methods and information input beforehand, thus reducing the overall processing time.
2Productivity
If the customer waits passively for the checker to finish registering commodities, then the checkout process remains simple for the store employee, but customer satisfaction decreases due to long waiting time
Solution Approach 1:
The system implements feedback mechanisms by displaying real-time transaction information to customers through the customer terminal. The registration statement shows commodity details, prices, and processing status, providing customers with continuous feedback on the checkout progress. This transparency reduces perceived waiting time and allows customers to understand what information needs to be provided next.
Solution Approach 2:
Customers actively participate in the checkout process by using the customer terminal to input their own information independently. This self-service approach parallelizes the workflow, where customers prepare their information while store checkers process commodity registration, effectively utilizing both time resources simultaneously rather than sequentially.
3Loss of information
If the system displays detailed registration statements to customers, then customer awareness of purchase details improves, but the complexity of the display interface increases
Solution Approach 1:
The display interface is segmented into distinct functional sections: commodity information display, price and total calculation, payment method selection, and registration status indicators. Each section is clearly separated and labeled, allowing customers to easily locate and understand specific information without being overwhelmed by the overall complexity of the system.
Data Source
AI summary
In accordance with an embodiment, a commodity registration apparatus acquires, during commodity registration in one transaction, information regarding the operation by the customer, which is received by the customer display device. In addition, the commodity registration apparatus displays, on the basis of the acquired information regarding the operation by the customer, information indicating a progress status of the operation by the customer on the store checker display device.