Unified Communication System Call Reminder Automation
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Solution Overview
Problem
Users often miss calls due to being unavailable, leading to missed opportunities and inefficiencies in communication, particularly in VoIP and cellular networks, as existing systems lack effective reminders for rescheduling calls.
Innovation Solution
A unified communication system generates and implements call reminders, using components like reminder applications and SIP stacks to automatically reschedule calls when users are unavailable, integrating with calendar and contact applications to notify users at designated times.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users are unavailable or unable to take calls during meetings or cellular calls, then communication opportunities are lost, but the system lacks automated reminder functionality to reschedule calls
Solution Approach 1:
The system performs preliminary actions by automatically generating and scheduling reminder events in advance when a call cannot be answered. The reminder application detects unavailable status, creates a reminder event with scheduled time, and stores it in the data store before the user becomes available, ensuring the call can be rescheduled without manual intervention.
Solution Approach 2:
The system enables self-service by allowing the reminder application to autonomously manage the entire reminder creation and scheduling process without user involvement. The application monitors call status, generates reminders, schedules them using calendar integration, and manages rescheduling automatically, freeing users from manual reminder management.
2Adaptability or versatility
If the system integrates multiple communication components and data sources, then reminder functionality is enhanced, but system complexity increases
Solution Approach 1:
The system uses an event data store as an intermediary layer between various communication components (telephony application, calendar application, contact application) and the reminder application. This data store standardizes data exchange formats and provides a centralized repository for call information, reducing direct complexity between integrated components while maintaining versatility.
Data Source
AI summary
Embodiments are configured to provide reminders associated with communications and other events. In an embodiment, components of a communication system can operate to generate, maintain, and implement reminders associated with communications and other events. A reminder can be automatically generated and scheduled for one or more users of the communication system when a user is unavailable or unable to take a call. Reminders can be generated to include information which can be used to establish a communication event for a subsequent communication associated with each reminder.