Communication Channel Configuration Using Verified Recipient Profiles
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Solution Overview
Problem
Automated determination of communication channel configuration for recipients is challenging due to unclear preferences and dispersed recipient data across non-interfacing systems, complicating verification and management.
Innovation Solution
An apparatus and method that includes a processor and memory to receive, parse, and verify recipient data, query associated systems, and update communication channel configurations based on response signals, utilizing machine-learning models for data extraction and categorization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If recipient data is collected from multiple external systems, then the quantity and completeness of recipient data increases, but the complexity of data integration and verification increases
Solution Approach 1:
The patent introduces a centralized recipient database as an intermediary component that receives, stores, and manages recipient data from multiple external systems. This mediator consolidates dispersed data sources into a single interface, reducing the complexity of data integration while maintaining comprehensive data collection. The database acts as a buffer between diverse external systems and the communication configuration process.
Solution Approach 2:
The recipient database is designed with multi-functional capabilities to handle various data types and verification processes. It simultaneously performs data storage, validation, configuration management, and communication channel determination across multiple external systems. This universal approach allows a single system to manage diverse recipient data without requiring separate specialized systems for each function.
2Reliability
If recipient data is verified through multiple channels, then the reliability of communication configuration increases, but the time and resources required for verification increase
Solution Approach 1:
The patent implements preliminary verification actions by validating recipient data and determining communication channel configurations in advance, before actual communication events occur. The system proactively queries recipient systems, verifies contact information, and establishes preferred communication channels ahead of time. This preliminary configuration reduces the time required during actual communication events while maintaining high reliability through pre-validated data.
3Productivity
If communication channel configuration is determined through automated querying, then the productivity of communication setup increases, but the complexity of automation logic increases
Solution Approach 1:
The patent enables recipient systems to self-report their preferred communication channels and availability by responding to automated queries. The system sends standardized questions to recipient systems and processes their responses to automatically determine optimal communication configurations. This self-service approach allows automated determination of communication preferences without requiring complex decision-making logic, as the recipients provide their own configuration data through structured responses.
Data Source
AI summary
An apparatus for communication channel configuration, the apparatus including at least a processor, and a memory communicatively connected to the at least a processor. Wherein the apparatus is configured to receive a plurality of recipient data from an external system, parse the plurality of recipient data into a recipient profile, and determine a communication channel configuration for the recipient. Wherein parsing the plurality of recipient data into a recipient profile includes extracting a selected recipient dataset from the plurality of recipient data, storing the selected recipient dataset in a recipient database, and verifying the selected recipient dataset as a function of recipient contact data. Further, wherein determining a communication channel configuration for the recipient includes querying one or more recipient systems associated with the recipient profile, receiving a response signal, and updating the communication channel configuration of the recipient profile as a function of the response signal.