Communication Collaboration System for Seamless Multi-Channel Escalation
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Solution Overview
Problem
Implementing and managing diverse modes of communication, such as voice, video, text, and mobile SMS, in an enterprise environment is challenging due to heterogeneity and complexity, requiring seamless integration and escalation between different communication channels.
Innovation Solution
A communication collaboration system that receives a signal representing a first mode of communication and seamlessly escalates it to a second mode, using machine-readable instructions and a processor to convert and translate signals into an intermediate canonical format, enabling multi-channel synchronization and management across various communication modes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If diverse modes of communication are integrated in an enterprise environment, then communication versatility is improved, but system complexity increases
Solution Approach 1:
The patent introduces an intermediary communication collaboration system that acts as a mediator between diverse communication modes. This system receives signals from various communication channels (voice, video, text, SMS) and translates them into a unified format, managing the complexity centrally rather than requiring direct integration between all communication modes, thus maintaining versatility while controlling system complexity
2Ease of operation
If seamless integration between communication channels is achieved, then ease of operation is improved, but device complexity increases
Solution Approach 1:
The communication collaboration system is designed as a universal platform that handles multiple communication modes through a single interface. It provides multi-functional capabilities to manage voice, video, text, and SMS communications seamlessly, allowing users to operate the system easily without needing to understand the underlying complexity of each communication channel's integration
Data Source
AI summary
A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.