Communication Content Combination System for E-Commerce Context
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Solution Overview
Problem
Existing communication tools require manual combination of communication contents across different platforms, leading to tedious and time-consuming processes, especially in e-commerce scenarios where customer representatives need to access previous communication logs to provide accurate responses.
Innovation Solution
A method and system that automatically combine communication contents by establishing a correlation relationship between communication subjects within the same user system, allowing historical contents to be retrieved and displayed in real-time at the current communication window, eliminating the need for manual merging and enhancing user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If manual combination of communication contents is used, then communication contents can be combined across different platforms, but the process is tedious and time-consuming
Solution Approach 1:
The system automatically retrieves and combines communication contents from multiple platforms without requiring manual intervention. The combination device autonomously accesses different communication platforms, fetches relevant content, and integrates it into a unified view, eliminating the need for users to manually combine communications across platforms.
Solution Approach 2:
The manual mechanical process of copying and pasting communication contents is replaced by an automated electronic system. The combination device uses electronic interfaces to programmatically access communication platforms and automatically aggregate content, substituting the manual mechanical operations with an automated computational process.
2Loss of information
If multiple communication tools are opened to review contents, then all communication contents can be accessed, but the operation becomes complex and tedious
Solution Approach 1:
The system merges multiple communication tools and their contents into a single unified interface. Instead of requiring users to open and switch between multiple communication applications, the combination device aggregates all communication contents from different platforms into one consolidated view, simplifying the user experience while ensuring complete information access.
Solution Approach 2:
The combination device serves as a universal access point that can retrieve communication contents from multiple different platforms and tools. It provides multi-functional capability to access various communication services through a single interface, eliminating the need to interact with each tool individually.
3Reliability
If customer representatives manually review previous communications, then context understanding can be achieved, but labor and time are wasted
Solution Approach 1:
The system performs preliminary action by automatically retrieving and preparing communication history before the customer representative needs to respond. The combination device proactively gathers relevant communication contents and makes them readily available, so when a customer inquiry arrives, the representative can immediately access the prepared context without manual searching or reviewing.
4Loss of energy
If communication contents are not timely combined, then resource consumption is reduced, but communication quality deteriorates
Solution Approach 1:
The system maintains continuity of useful action by continuously and automatically combining communication contents in real-time as new communications arrive. Rather than periodically or manually updating the combined view, the combination device operates continuously to ensure communication history is always current and complete, maintaining high communication quality without requiring additional manual resources.
Data Source
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AI summary
When a communication message notification initiated by a current communication window is received, a correlation relationship between a party participating in a communication and K communication subjects that belong to a same user system which acts as another party participating in the communication is obtained respectively. The K communication subjects that belong to the same user system have a common principal account and each communication subject has a corresponding child account. Alternatively, the K communication subjects use a same account and logs in different communication tools in the same system. K ≥ 1. According to the correlation relationship, historical communication contents between the party participating in the communication and the K communication subjects are obtained respectively. The historical communication contents are combined. The combined communication contents are saved and displayed. The present techniques avoid the tedious and overdue problem of manually combining the communication contents.