Communication Control Device for Targeted Service Delivery
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Solution Overview
Problem
Existing methods for providing services in exhibition settings, such as those using robots or computer graphics agents, face challenges in efficiently targeting specific users interested in the content among a large number of visitors, as they struggle to recognize and deliver services to users with unknown positions.
Innovation Solution
A communication control apparatus and method that utilizes sensor beacons and a gateway to detect and narrow down users based on signal intensities and acceleration information, allowing a service providing unit to output targeted audio information to specific users by instructing them to perform actions that indicate their interest, thereby efficiently providing services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If face and audio registration methods are used to identify specific visitors, then service targeting accuracy is improved, but registration workload and information storage requirements increase significantly
Solution Approach 1:
The patent extracts the identification function from complex face/audio recognition systems and implements it through simple tag devices with basic sensors. Instead of registering detailed biometric information, the system only needs to detect presence and basic movements of tag-carrying devices, dramatically reducing registration complexity while maintaining service targeting capability
Solution Approach 2:
The patent uses inexpensive tag devices that can be temporarily carried by visitors rather than implementing permanent biometric registration systems. These tags contain basic sensors and can be easily distributed and removed, providing a cost-effective alternative to complex registration infrastructure
2Quantity of substance
If vague audio guide services are provided to all visitors, then service coverage is improved, but service efficiency for specific interested users deteriorates
Solution Approach 1:
The patent segments the visitor population into multiple categories based on their proximity to the service providing unit and their tag device detection status. This allows the system to deliver different service levels to different groups simultaneously - comprehensive coverage through broadcast to all while efficient targeted service to detected users with tags
Solution Approach 2:
The patent implements dynamic service delivery where the service providing unit continuously adjusts its output based on real-time detection of tag devices. The system can switch between broadcast mode for general coverage and targeted mode for efficient service to specific users, optimizing both coverage and efficiency according to current conditions
3Stability of the object's composition
If the service providing unit is positioned fixedly, then device stability is improved, but ability to reach users at unknown positions deteriorates
Solution Approach 1:
The patent introduces tag devices as intermediary elements between the fixed service providing unit and mobile users. These tags carry sensors that detect user presence and transmit information back to the service unit, enabling the fixed device to adaptively serve users at various positions without needing to move physically
Solution Approach 2:
The patent replaces the mechanical approach of moving the service providing unit with users with an information-based system using tag devices. Instead of physically relocating the service unit to reach users, the system uses sensor data from tags to identify and serve users at their current positions, maintaining device stability while improving reachability
Data Source
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AI summary
A communication control apparatus includes a selection unit that select one or more users from users based on intensities of received signals of sensor information transmitted by a plurality of tag devices associated with the users, respectively; an output unit that output information that instructs an operation for the plurality of tag devices; a detection unit that detects the tag device for which the operation has been performed based on acceleration information of the plurality of tag devices; and a first control unit that causes a service provision device to output sound information regarding a service for a specific user associated with the detected tag device.