Communication Coordination Module for Distributed User Presence

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Solution Overview

Problem

Current communication applications across multiple devices and platforms fail to seamlessly transfer context information and settings, leading to fragmented user experiences due to competition rather than coordination between different underlying communication services.

Innovation Solution

A communication coordination module that checks for and activates or deactivates rules based on the current communication state, enabling handover of communication contexts and settings across devices, ensuring consistent user preferences and availability status across multiple devices and applications.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of manufacture

If multiple communication applications operate independently on different devices, then each application can function autonomously with simplified development, but context information transfer between devices becomes unachievable and user experience becomes fragmented

Engineering Contradiction:
Improveapplication development simplicityVSAvoidcontext information transfer
Core Design Contradiction:
Ease of manufactureVSLoss of information

Solution Approach 1:

The patent introduces a communication coordination module as an intermediary component that mediates between multiple independent communication applications on different devices. This module collects context information from various applications and coordinates their interaction, enabling seamless context transfer without compromising the independence or development simplicity of individual applications.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Ease of operation

If call forwarding rules are configured on a specific device for a specific call, then the rules can be applied locally, but the rules are lost when the user switches devices and cannot be automatically recovered

Engineering Contradiction:
Improvelocal rule configurationVSAvoidrule persistence across devices
Core Design Contradiction:
Ease of operationVSReliability

Solution Approach 1:

The patent implements preliminary action by automatically recovering and applying call forwarding rules from the previous device before the user completes the switch. The communication coordination module proactively fetches the saved context information and restores the necessary rules, ensuring continuous service without requiring manual reconfiguration after device switching.

Inventive Principle:
Principle #10Preliminary action

3Adaptability or versatility

If multiple communication rules are applied simultaneously across parallel sessions, then comprehensive coverage is achieved, but rule conflicts arise and system complexity increases

Engineering Contradiction:
Improverule coverageVSAvoidrule conflict resolution
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent applies segmentation by dividing the rule application process into device-specific segments managed by individual communication coordination modules. Each module independently manages rules for its associated device and application, reducing the complexity of coordinating rules across multiple parallel sessions. The coordination module handles inter-device rule conflicts while maintaining simple local rule management.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS9621718B2Managing communication services for enabling a distributed user presence
Publication Date: 2017.04.11 HCL TECH LTD
  • US9621718B2 patent drawing
  • US9621718B2 patent drawing
  • US9621718B2 patent drawing

AI summary

Managing communication services for enabling a distributed user presence and maintaining context specific configuration across the distributed presence. This invention relates to enabling use of communication devices and more particularly to enabling use of multiple applications across multiple communication devices by a user. Embodiments disclosed herein enable coordination between multiple devices and applications of a user, and thus obtain a reliable, accurate control of the various context specific configuration parameters such as user availability, call direction and barring profiles, notifications, media in use, dynamic capabilities of devices and applications, schedule and so on, while providing the user with a seamless experience across the devices and applications. Embodiments disclosed herein enable future device specific systems to efficiently manage the varying communication forms and modes.