Communication Device Automatic Response Routing

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Solution Overview

Problem

Users of communication devices face disruptions when trying to manage multiple concurrent communication sessions, such as instant messaging and online gaming, due to the need for manual switching between interfaces and typing responses, which can be inconvenient and disruptive.

Innovation Solution

A communication device with a processor that detects user responses and correlates them with incoming communications to automatically select and send responses to appropriate recipients based on contextual parameters, minimizing user intervention and facilitating seamless multitasking.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If manual switching between interfaces is used to respond to multiple communication sessions, then user control over each session is maintained, but user experience deteriorates due to disruption and inconvenience

Engineering Contradiction:

Improveease of managing multiple communication sessionsVSAvoiduser response efficiency

Core Design Contradiction:

Ease of operationVSProductivity

Solution Approach 1:

The system automatically detects user responses and correlates them with incoming communications, enabling the communication device to self-manage multiple sessions without requiring manual user intervention for routing decisions

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system pre-configures correlation rules and contextual parameters before user responses occur, allowing automatic routing decisions to be made in real-time based on pre-established criteria

Inventive Principle:

Principle #10Preliminary action

2Productivity

If automatic response routing is implemented, then user response efficiency is improved, but system complexity increases due to correlation and contextual analysis requirements

Engineering Contradiction:

Improveuser response efficiencyVSAvoidcomplexity of response correlation system

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The system uses contextual parameters such as time, communication type, and recipient relationships to dynamically determine response routing, transforming complex routing decisions into parameter-based pattern matching

Inventive Principle:

Principle #35Parameter changes

Solution Approach 2:

The response correlation process is divided into discrete steps: detecting user response, extracting contextual parameters, correlating with incoming communications, and routing to appropriate recipients, making the complex system more manageable

Inventive Principle:

Principle #1Segmentation

3Ease of operation

If minimal user interaction is used for managing communication sessions, then ease of operation is improved, but control precision over response routing may be reduced

Engineering Contradiction:

Improveease of managing communication sessionsVSAvoidprecision of response routing accuracy

Core Design Contradiction:

Ease of operationVSMeasurement precision

Solution Approach 1:

The system provides feedback to users by displaying which communications will receive their responses before final routing, allowing users to confirm or modify automatic routing decisions for critical communications

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The routing system dynamically adjusts based on real-time contextual parameters and user behavior patterns, adapting to changing communication priorities while maintaining ease of use through automatic adaptation

Inventive Principle:

Principle #15Dynamics

Data Source

PatentUS8204957B2Method for facilitating user of a communication device to control multiple concurrent communication sessions

Publication Date: 2012.06.19 GOOGLE TECHNOLOGY HOLDINGS LLC

AI summary

A method of operating a communication device to facilitate a user to control multiple concurrent communication sessions. In operation, the communication device receives a plurality of incoming communications from a plurality of recipients, in which each recipient corresponds to at least one of the multiple concurrent communication sessions. The communication device further detects a user response from a user interface of the communication device in response to receiving the incoming communications. Next, the communication device correlates the user response with at least one of the received incoming communications or previously received communications corresponding to the recipients. Further, the communication device selects at least one of the plurality of recipients based on the correlation and sends the user response to the selected at least one of the plurality of recipients.