Communication Facilitator Mediator for Privacy and Speed
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Solution Overview
Problem
The challenge in healthcare communication is the conflict between achieving real-time communication for productivity and maintaining privacy, especially in a mobile workforce where traditional systems require knowledge of the recipient's address, leading to inefficiencies and privacy concerns.
Innovation Solution
A cloud-based or locally hosted software service that facilitates communication without disclosing recipient contact information, using pre-communication disclosures and recipient templates to determine the best contact method based on workflow and personal scenarios, allowing the recipient to decide how to be reached without the caller needing prior knowledge of their address.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If electronic addresses are widely disclosed to enable real-time communication, then message delivery speed is improved, but personal privacy is compromised
Solution Approach 1:
The patent introduces a communication facilitator system that acts as an intermediary between senders and recipients. The facilitator manages recipient templates containing contact information and routing rules, allowing senders to initiate communications without directly accessing or disclosing electronic addresses. This mediator architecture enables real-time message delivery while protecting recipient privacy by keeping address information centralized and controlled.
Solution Approach 2:
The system performs preliminary actions by pre-configuring recipient templates with multiple contact modes and routing rules before communication needs arise. Recipients can pre-specify how they wish to be contacted in different scenarios (work vs. personal, urgent vs. non-urgent), eliminating the need for senders to know or choose the appropriate contact method, thus enabling immediate communication while maintaining privacy.
2Adaptability or versatility
If multiple contact modes are available for real-time communication, then communication flexibility is improved, but system complexity increases
Solution Approach 1:
The patent implements dynamic communication routing where the system automatically selects the appropriate contact mode based on pre-configured recipient templates and current communication context. Rather than requiring manual selection among multiple contact modes, the system dynamically determines the best route (e.g., work phone vs. personal cell vs. email) based on recipient preferences and scenario type, providing flexibility without increasing user-facing complexity.
Solution Approach 2:
The communication facilitator system performs self-service by automatically managing the complexity of multi-mode communication. The system autonomously interprets recipient templates, determines appropriate contact methods, and routes messages without requiring senders to understand or configure the underlying complexity. This hides system complexity while maintaining high adaptability.
3Reliability
If employer-supplied devices are used for workplace communication, then communication reliability is improved, but cost increases
Solution Approach 1:
The patent enables a single personal device to serve multiple communication purposes by integrating it with the communication facilitator system. Employees can use their personal smartphones or tablets for both personal and work communications, with the system automatically routing work-related messages through the facilitator. This eliminates the need for separate employer-supplied devices while maintaining reliable work communication channels.
Solution Approach 2:
The communication facilitator acts as an intermediary layer that enables reliable work communication without requiring dedicated employer devices. The facilitator manages work communication protocols, templates, and routing, allowing personal devices to function as reliable work communication tools. This reduces device costs while maintaining communication reliability through centralized management of work communication standards.
Data Source
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AI summary
The invention relates to systems and methods for communication facilitation. Such communications may include work communications and/or personal communications. Communications may be made without disclosing or requiring knowledge of recipient contact information. Pre-communications disclosures may be provided to a recipient prior to actually connecting a sender with a recipient. Communications may be made in accordance with one or more recipient template, which may include pre-determined contact modes for pre-determined scenarios in accordance with recipient or third party instructions. Peripheral information or sender responses to one or more queries may assist with determining the scenario that a communication falls under.