Real-Time Communication Feedback via Evaluation Item Association
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Solution Overview
Problem
Existing communication evaluation systems lack effective methods to provide real-time feedback on user behavior during one-on-one meetings, hindering the improvement of communication skills.
Innovation Solution
An information processing apparatus that displays evaluation items indicating user comment evaluations in association with character strings, allowing for real-time feedback and improved communication skills through enhanced reflection and skill enhancement processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If real-time feedback is provided during communication, then communication skills improvement is enhanced, but system complexity increases
Solution Approach 1:
The system implements real-time feedback by displaying evaluation items (such as smile, nod, listening skill, acknowledgement skill, and questioning skill) alongside the character strings of comments during communication. This allows users to immediately see how their communication behavior is being evaluated, enabling continuous improvement without requiring complex post-communication analysis systems.
Solution Approach 2:
The patent introduces an intermediary evaluation display mechanism that mediates between the user's communication actions and the evaluation results. Instead of directly complex processing, the system uses visual display of evaluation items as an intermediary layer, making the feedback process simpler and more intuitive while maintaining effectiveness.
2Reliability
If detailed evaluation items are displayed with each comment, then user satisfaction with evaluation increases, but information processing load increases
Solution Approach 1:
The evaluation system segments the overall evaluation into multiple discrete evaluation items (smile, nod, listening skill, acknowledgement skill, questioning skill), each displayed independently alongside relevant character strings. This segmentation allows detailed feedback without overwhelming the system, as each item can be processed and displayed independently rather than as one large monolithic evaluation.
Solution Approach 2:
The patent merges the evaluation items with the character strings of comments in the display interface, so that evaluation information and communication content are shown together in an integrated view. This combining reduces the need for separate information processing streams and minimizes the overall information processing load while maintaining detailed evaluation visibility.
Data Source
AI summary
An information processing apparatus includes circuitry to display, on a display, an evaluation item indicating an evaluation of a comment of a user in association with a character string of the comment.