Communication Handling via Public Identity Abstraction
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Solution Overview
Problem
Existing communication systems lack flexibility in handling multiple user devices, as they do not efficiently manage routing of incoming and outgoing communications across diverse devices with unique identities, leading to complexity in user preferences and privacy concerns.
Innovation Solution
A public facing identity is abstracted to represent one or more user devices, with unique identities associated with each device, allowing for bi-directional communications and user-defined routing preferences stored in profiles, using configuration data and matrices to selectively route communications based on user preferences.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a public facing identity is abstracted to represent one or more user devices with unique identities, then communication routing flexibility and user control are improved, but system complexity increases due to the need for configuration data and routing matrices
Solution Approach 1:
The patent introduces a communication handling system as an intermediary between users and their devices. This system uses configuration data and routing matrices to automatically determine communication paths, eliminating the need for users to manually manage routing complexity while maintaining flexible control over where communications are directed.
Solution Approach 2:
The system segments the communication routing function into separate components: user profiles with preferences, configuration data storage, and routing matrix calculations. This segmentation allows the complex routing logic to be managed independently from the actual communication devices, reducing the operational complexity for users while maintaining system versatility.
2Ease of operation
If user preferences are stored in connection with profiles and used to establish routing matrices, then user control over communication routing is improved, but the complexity of managing multiple devices and preferences increases
Solution Approach 1:
The user profile serves as a universal container that can store various types of preferences for different communication scenarios and devices. This multi-functional profile structure allows users to manage multiple devices and communication routes through a single unified interface, reducing the complexity of individual device management while maintaining comprehensive user control.
3Adaptability or versatility
If a public telephone number is associated with two or more devices with unique identities, then communication accessibility is improved, but privacy concerns arise regarding which device handles incoming calls
Solution Approach 1:
The system dynamically determines which device should handle an incoming communication based on real-time conditions such as user location, device availability, and user preferences stored in profiles. This dynamic routing allows the same public telephone number to be associated with multiple devices while maintaining user privacy by automatically selecting the appropriate device without exposing the user to unwanted calls on specific devices.
Data Source
AI summary
An apparatus, method, system and computer-readable medium are provided for abstracting a public facing identity associated with one or more devices, such as user devices. In some embodiments, a unique identity may be associated with a device. A mapping may be used to establish a relationship between the public facing identity and the unique identity. In some embodiments, configuration data may indicate how a communication (e.g., an incoming or outgoing communication) is to be handled or routed. For example, the configuration data may indicate preferences as to which device(s) amongst a plurality of devices is to receive an incoming communication and/or which public facing identity/identities amongst a plurality of public facing identities is to be used in transmitting an outgoing communication.