Communication Management System for Message Prioritization
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Solution Overview
Problem
Managing multiple modes of communication effectively is challenging due to the need to handle various sources of information, including phones, emails, and instant messages, which can be time-consuming and requires efficient filtering and prioritization.
Innovation Solution
A computer-implemented system and method that identifies user status, access priority, and message urgency to manage communications through a portal or gateway, allowing for intelligent communication modes that automatically divert or block unwanted messages and converge different communication modes onto an internet protocol platform, using a database to store access priorities and contact information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple communication modes are supported, then communication versatility is improved, but management complexity increases
Solution Approach 1:
The patent introduces a communication management system that acts as an intermediary between multiple communication sources and the user. This system consolidates messages from various modes (phone, email, instant message, fax) into a unified interface, allowing users to manage all communications through a single portal without dealing with the complexity of each individual communication channel.
Solution Approach 2:
The communication management system provides universal functionality by handling multiple types of communications through a single platform. It can receive, prioritize, and manage messages from different sources (voice calls, emails, texts, faxes) using the same interface and ruleset, eliminating the need for separate management systems for each communication mode.
2Ease of operation
If manual management of communications is used, then user control is improved, but time consumption increases
Solution Approach 1:
The system allows users to pre-configure priority levels and rules for different communication sources and contacts before messages arrive. By setting up prioritization rules in advance, users eliminate the need to manually evaluate and sort each incoming message, significantly reducing the time spent on communication management while maintaining full control over how messages are handled.
Solution Approach 2:
The communication management system automatically sorts, prioritizes, and routes messages based on pre-configured rules without requiring continuous user intervention. The system serves itself by autonomously managing the communication workflow, only requiring user input when rule configuration or adjustments are needed, thereby minimizing time consumption while preserving user control.
3Loss of information
If all communication messages are delivered to the user, then information completeness is improved, but information overload increases
Solution Approach 1:
The system segments incoming communications by assigning priority levels and categories to different messages based on pre-configured rules. Messages are divided into priority groups (high, medium, low) and organized by communication type, allowing users to access information in a structured manner. This segmentation ensures no information is lost while preventing overload by presenting messages in manageable, prioritized groups rather than as a single undifferentiated stream.
Data Source
AI summary
A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message.