Communication Management Apparatus with Query Engine for Feedback Aggregation
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Solution Overview
Problem
Current communication management systems are inadequate for aggregating and integrating feedback from multiple users in a timely and efficient manner, particularly in situations where multiple users provide feedback to a single individual, as they often require manual administration and result in delayed access to performance reviews.
Innovation Solution
A communication management apparatus with a query engine that selects and displays queries based on user relationships, allowing for real-time feedback aggregation and integration, enabling message providers to respond to queries and providing customized feedback to message recipients based on group membership and relationships, with optional superuser access to granular or statistical data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual survey administration is used to collect and aggregate user responses, then feedback can be obtained, but the process requires significant manual components and results in delayed access to performance reviews
Solution Approach 1:
The system automatically performs survey administration, query distribution, response collection, and feedback aggregation without requiring manual administrator intervention. The communication management apparatus autonomously manages the entire feedback collection process, eliminating manual components and accelerating feedback delivery to users.
2Loss of information
If traditional email systems are used for communication, then users can exchange messages, but aggregation of information from multiple users is not achieved
Solution Approach 1:
The system merges email communication functionality with automated survey administration and feedback aggregation capabilities. The communication management apparatus combines message transmission, query distribution, response collection, and automated report generation into a unified system that delivers both individual messages and aggregated feedback information.
3Extent of automation
If automated survey applications are used to aggregate information, then user responses can be collected and reported, but significant manual components remain requiring administrator intervention
Solution Approach 1:
The communication management apparatus autonomously handles survey creation, participant identification, query distribution, response collection, and feedback aggregation without requiring administrator intervention for each survey cycle. The system self-manages the entire process, maximizing automation and eliminating manual administrative burden.
Data Source
AI summary
A communications management apparatus comprises a plurality of clients and a remote server. The server includes a competency data file for storing competencies to be measured for users, a query data file for storing queries associated with competencies, a query engine for selecting queries, and a communications interface for providing the queries for display in succession to message providers, wherein query responses are grouped and feedback is provided to the communications interface for display as a single record by a message recipient.