Real-Time Communication Matrices for Referral Tracking

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Solution Overview

Problem

The real estate industry faces challenges in programmatically generating, assigning, qualifying, and confirming referral fees that comply with industry regulations, state, and federal laws, as well as in providing timely responses to potential buyers and sellers, and lacks systems to track clients through the entire real estate transaction process and provide adaptive local market trends.

Innovation Solution

A client-driven referral management system that receives credentials, records consent for referral fee agreements, associates clients with real estate agents based on location data, and notifies agents of transactions, enabling real-time acceptance of referral fees and tracking client activities across multiple geographic areas.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If real estate agents manually manage referrals and client communications, then compliance with referral fee regulations can be maintained through careful review, but response time to potential buyers and sellers increases significantly

Engineering Contradiction:

Improvecompliance with referral fee regulationsVSAvoidresponse time to potential buyers and sellers

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system enables automatic self-service functionality where the platform autonomously generates referral fee agreements, tracks client communications, and manages compliance documentation without requiring manual intervention from real estate agents, thereby maintaining regulatory compliance while reducing response time

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces manual mechanical processes of referral management and compliance tracking with an automated digital system that programmatically generates legally binding agreements, tracks client origins through communication matrices, and ensures regulatory compliance through systematic digital record-keeping

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Device complexity

If real estate agents focus on traditional marketing methods and manual lead management, then existing processes can be maintained with minimal system complexity, but productivity in generating and managing referrals decreases

Engineering Contradiction:

Improvesystem complexityVSAvoidreferral generation and management efficiency

Core Design Contradiction:

Device complexityVSProductivity

Solution Approach 1:

The system performs multiple functions including generating referral fee agreements, tracking client communications across multiple channels, calculating communication matrices, and ensuring regulatory compliance within a single integrated platform, thereby increasing productivity without proportionally increasing system complexity

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent introduces an intermediary automated system that acts as a mediator between real estate agents and clients, programmatically managing referral processes, tracking communications, and facilitating transactions, which enhances productivity while keeping the core agent workflow relatively simple

Inventive Principle:

Principle #24Intermediary (Mediator)

3Measurement precision

If real estate agents manually track client communications and referral origins, then data accuracy can be maintained through careful recording, but the quantity of tracked interactions is limited

Engineering Contradiction:

Improveaccuracy of referral trackingVSAvoidnumber of tracked client interactions

Core Design Contradiction:

Measurement precisionVSQuantity of substance

Solution Approach 1:

The system replaces manual tracking methods with automated digital communication matrices that programmatically capture and analyze client interactions across multiple channels, thereby maintaining high data accuracy through systematic tracking while dramatically increasing the quantity of interactions that can be monitored

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The patent creates digital copies and replicas of communication data across multiple platforms and channels, systematically recording client interactions through automated matrices that capture communication patterns, origins, and outcomes, enabling comprehensive tracking of large volumes of interactions with high precision

Inventive Principle:

Principle #26Copying

Data Source

PatentUS11100597B2Systems and methods for computing real-time communication matrices

Publication Date: 2021.08.24 SHEPPARD RAYMOND J

AI summary

In some embodiments, a client driven referral management method may include: receiving the credentials of a member through a user device and a remote member through a user device; recording the consent of the member and the remote member to a referral fee agreement; associating a client with the member on the server when the client provides registration data to the server using a user device; recording real estate information browsing data and location data of the client with the user device of the client; assigning the remote member to the client, in which the remote member may be assigned by the server using the real estate information browsing data and location of client with the user device of the client; and notifying the member through a user device of the member of a real estate transaction involving the remote member and the client.