Communication System Configuration via Natural Language Triggering

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Solution Overview

Problem

Modern communication systems are user-unfriendly due to disjoint communications streams and require manual maintenance of presence status fields, making frequent tasks like starting calls and conferences cumbersome.

Innovation Solution

A method and device that automatically updates the configuration of a communication system using natural human language, employing a processor to detect triggering events and change settings based on information from the same system or alternate systems, with a context-sensitive trigger mechanism to couple disjoint systems intelligently.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If manual maintenance of presence status fields is used, then system integration is achieved, but user-friendliness deteriorates

Engineering Contradiction:

Improvesystem integrationVSAvoiduser-friendliness

Core Design Contradiction:

Adaptability or versatilityVSEase of operation

Solution Approach 1:

The system automatically updates presence status fields and configuration settings without requiring manual user intervention. The communication system monitors itself and alternate systems, detecting triggering events and automatically changing configurations, thereby achieving both system integration and user-friendliness by eliminating manual maintenance tasks

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system pre-configures presence status fields and communication settings in advance based on detected triggering events from natural language inputs. By preparing configuration changes beforehand and automating their implementation, the system integrates multiple communication streams while preventing the need for manual status maintenance

Inventive Principle:

Principle #10Preliminary action

2Productivity

If frequent manual starting of calls and conferences is performed, then communication tasks are completed, but user convenience deteriorates

Engineering Contradiction:

Improvecommunication task completionVSAvoiduser convenience

Core Design Contradiction:

ProductivityVSEase of operation

Solution Approach 1:

The communication system automatically initiates calls and conferences by detecting triggering events in natural language inputs from users or alternate systems. The system monitors communication streams, identifies when a call or conference should be started, and executes the action automatically, thereby maintaining high productivity while eliminating repetitive manual user actions

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system continuously monitors natural language inputs and communication status, using this feedback to automatically determine when to initiate calls or conferences. By implementing a closed-loop monitoring and automatic response mechanism, the system completes communication tasks efficiently while improving user convenience through automation

Inventive Principle:

Principle #23Feedback

3Adaptability or versatility

If multiple synchronization applications are distributed, then information translation between systems is achieved, but system complexity increases

Engineering Contradiction:

Improveinformation translation capabilityVSAvoidsystem complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent consolidates multiple synchronization application functions into a single integrated communication system. Instead of distributing separate Sync Apps for each communication service, the system provides unified information gathering, triggering event detection, and configuration update capabilities that work across multiple communication systems, thereby reducing overall system complexity while maintaining translation capability

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The communication system is designed with universal functionality to gather information from and translate status information across multiple different communication systems (Facebook, Twitter, LinkedIn, etc.). By implementing a single multi-functional platform that can synchronize with various services, the system eliminates the need for multiple specialized synchronization applications, reducing complexity while preserving adaptability

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS10303774B2Method and system to automatically change or update the configuration or setting of a communication system

Publication Date: 2019.05.28 RINGCENTRAL INC

AI summary

A method and device for automatically changing or updating a configuration or setting of a communication system is disclosed. In one aspect, the method includes providing information to the communication system, the information comprising natural human language, storing the information in a digital storage device, detecting a triggering event in the information, and changing the configuration or setting of the communication system automatically using a processor. The information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.