Communication Platform With TTL Scheduling for Patient Adherence
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Solution Overview
Problem
Ensuring patient adherence to prescribed care plans outside medical facilities is challenging due to the difficulty in monitoring and communicating with patients effectively, especially in large healthcare settings.
Innovation Solution
A host platform that queries user devices, tracks patient responses, and provides a real-time interface for healthcare providers to manage communication sequences with patients, using a time-to-live (TTL) job mechanism to ensure timely reminders and adherence to care plans.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a large medical provider services thousands of patients regularly, then the scale of healthcare delivery increases, but the ability to ensure patient adherence to care plans deteriorates
Solution Approach 1:
The system implements automated feedback loops by sending communications to patients at scheduled intervals and tracking their responses. The platform monitors adherence status and provides feedback to healthcare providers, enabling continuous improvement of care plan compliance even as patient volume increases.
Solution Approach 2:
Patients interact with the system through a mobile application that allows them to self-report status, receive care plan instructions, and communicate with providers. This self-service capability enables the system to manage thousands of patients without proportionally increasing staff requirements.
2Ease of operation
If staff and medical personnel directly reach out to patients for communication, then communication effectiveness improves, but resource requirements and operational complexity increase
Solution Approach 1:
The platform serves multiple functions including automated communication scheduling, patient response tracking, adherence monitoring, and provider-patient facilitation. This multi-functional system replaces numerous individual staff communication tasks with a single automated platform.
Solution Approach 2:
The system pre-configures communication sequences with scheduled intervals based on care plan requirements. Communications are automatically initiated at predetermined times without requiring real-time staff intervention, reducing operational complexity while maintaining effectiveness.
3Ease of operation
If mobile applications and websites are used for appointment registration, then patient convenience improves, but the ability to monitor patients deteriorates
Solution Approach 1:
The mobile application includes integrated monitoring capabilities that automatically track patient responses to communications, adherence status, and care plan completion. This feedback mechanism enables monitoring without compromising patient convenience or requiring additional patient effort.
Data Source
AI summary
An example operation may include one or more of receiving registration data from a software application installed on a user device, where the software application is hosted by a host platform, determining a communication sequence for a user of the user device which includes multiple communications spaced apart by intervals of time based on the registration data received from the software application, executing a time-to-live job for the user which includes a timer that is based on the intervals of time included in the communication sequence, and transmitting communications to the user device at the intervals of time based on time elapsing on the timer included in the TTL job.