Communication Application Priority Routing and Merchant Offer Automation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional mobile device dialer applications fail to leverage advanced features of modern mobile devices, limiting their functionality in communication processes, particularly in prioritizing voice calls and providing additional information to users and merchants.
Innovation Solution
The development of enhanced communication systems and methods that allow users to assign priorities and associate data with voice calls, enabling simultaneous data and voice communication, and provide merchants with automated offer dissemination during business and non-business hours through integrated communication applications on mobile devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional dialer applications are used, then device simplicity is maintained, but functionality and communication efficiency deteriorate
Solution Approach 1:
The communication application serves multiple functions beyond traditional dialing, including priority-based call routing, data association with voice calls, automated merchant offers, and interaction history management. This multi-functionality resolves the contradiction by making the application versatile while managing complexity through integrated design.
Solution Approach 2:
The application dynamically adapts its behavior based on call priority levels and user interactions. It can switch between different communication modes (voice, data, or both) and adjust its functionality based on whether the user is a merchant or customer, thereby improving adaptability while maintaining manageable complexity through context-aware operations.
2Productivity
If priority assignment and data association with voice calls are implemented, then communication efficiency is improved, but system complexity increases
Solution Approach 1:
Users pre-assign priority levels and associate relevant data with their communication applications before making calls. This preliminary action allows the system to automatically route calls based on priority without requiring complex real-time decisions during the communication process, thereby improving efficiency while keeping system complexity manageable.
Solution Approach 2:
The communication application acts as an intermediary that manages priority assignment and data association between users and the communication network. This intermediary layer handles the complexity of priority-based routing and data management, allowing users to benefit from improved communication efficiency without directly managing the underlying system complexity.
3Extent of automation
If automated offer dissemination is implemented, then merchant service capability is improved, but processing requirements increase
Solution Approach 1:
The communication application automatically manages offer dissemination to customers based on pre-configured merchant profiles and interaction histories. The system self-services by automatically selecting and presenting relevant offers without requiring manual merchant intervention for each customer interaction, thereby improving automation while managing processing energy through intelligent offer selection based on historical data.
Solution Approach 2:
The system uses interaction history data as feedback to automatically determine which offers to present to customers. By analyzing past interactions and customer preferences, the system can automatically select relevant offers without requiring extensive processing for each new interaction, thereby improving automation efficiency while managing energy consumption through data-driven decision-making.
Data Source
AI summary
Communication systems and methods support communication between multiple devices. In some embodiments, a method initiates a communication session between a first device and a second device via a server. The method identifies a first user associated with the first device and identifies a second user associated with the second device. An interaction history between the first user and the second user is accessed from the server and communicated to the first device for display on the first device.