Customizable Communication Protocol Rules of Engagement
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Solution Overview
Problem
Current communication platforms restrict users to predefined communication protocols, limiting their ability to customize content creation, consumption, interaction methods, and reaction options across different conversations, leading to inefficiencies and inconveniences in reaching target audiences and managing content access.
Innovation Solution
A customizable communication platform that allows users to define 'Rules of Engagement' (RoE) for each conversation, enabling them to independently select content types, interaction methods, and reaction options, which can be saved and applied to specific conversations, providing flexibility and control over communication protocols.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a single predefined communication protocol is used across the platform, then system simplicity and ease of operation are maintained, but user customization capability and adaptability are limited
Solution Approach 1:
The communication protocol is segmented into multiple independent configurable parameters (content types, interaction methods, reaction options, filtering rules) that can be individually customized for each conversation, allowing users to adjust specific aspects without overhauling the entire system
Solution Approach 2:
The system transitions from a static predefined protocol to a dynamic configurable protocol where users can adjust communication rules in real-time based on conversation needs, with changes applied immediately without requiring system reconfiguration
2Ease of operation
If users can customize communication protocols for each conversation, then adaptability and user experience are improved, but system complexity and operational overhead increase
Solution Approach 1:
The system provides pre-configured protocol templates (e.g., professional, casual, restricted) that users can select directly without manual configuration, and allows saving custom protocols for reuse across multiple conversations, eliminating repeated setup efforts
Solution Approach 2:
Users independently configure and adjust their own communication protocols without requiring administrator intervention or complex system management, with the system automatically applying user-defined rules to filter and manage content
3Reliability
If content filtering rules are applied to all conversations uniformly, then system simplicity is maintained, but content relevance and user-specific needs are compromised
Solution Approach 1:
Content filtering rules are applied locally to each individual conversation rather than uniformly across all conversations, allowing different security and relevance criteria for different contexts while maintaining overall system reliability
4Adaptability or versatility
If multiple predefined protocols are provided, then user choice is improved, but users still need to switch between applications to find suitable protocols
Solution Approach 1:
A single communication platform provides universal support for multiple customizable protocols within one interface, eliminating the need for users to switch between multiple applications while maintaining protocol variety and adaptability
Data Source
AI summary
There is provided a customizable communication platform where a communication initiated from a first device and may be assigned an owner identifier and the communication saved in a data base. The owner identifier includes at least one communication participant device which add content objects to the communication which have been filtered against a set of rules of engagement. The communication owner identifier and the at least one communication participant device read the filtered content objects and perform actions enabled by the rules of engagement and then read the actions.