Communication Routing via Log-Based Address Translation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing communication systems often route incoming communications to general addresses instead of specific addresses, leading to inefficiencies and exposure of specific communication addresses to outsiders, as they rely on manual forwarding or user input.
Innovation Solution
A communication system that intelligently routes incoming communications to specific addresses based on previous outgoing communications, using a communication log to identify the originating specific address and direct incoming communications accordingly, thereby bypassing traditional routing mechanisms and protecting specific addresses while ensuring efficient contact.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If incoming communications are routed to general communication addresses, then communication security is improved by protecting specific addresses, but communication efficiency deteriorates due to manual forwarding requirements
Solution Approach 1:
The patent introduces a communication system as an intermediary between external communication addresses and internal specific communication addresses. This mediator automatically routes incoming communications to the appropriate specific address based on communication logs, eliminating the need for manual forwarding while maintaining security by not exposing specific addresses externally.
Solution Approach 2:
The system performs preliminary action by maintaining communication logs that record the relationships between general communication addresses and specific communication addresses in advance. When an incoming communication is received, the system quickly retrieves routing information from these pre-established logs, enabling automatic and efficient routing without real-time manual intervention.
2Productivity
If specific communication addresses are exposed to outsiders for direct contact, then communication efficiency is improved by enabling direct contact, but communication security deteriorates due to increased visibility to outsiders
Solution Approach 1:
The communication system acts as an intermediary layer that allows external communication addresses to contact specific communication addresses without direct exposure. The system translates external communications routed to general addresses into internal routing to specific addresses, enabling direct contact efficiency while maintaining security through address protection.
Solution Approach 2:
The patent segments communication addresses into two distinct layers: external general communication addresses that are publicly accessible and internal specific communication addresses that remain protected. This segmentation allows external entities to communicate efficiently through general addresses while the specific addresses remain hidden and secure within the organization.
3Device complexity
If manual forwarding methods are used for incoming communications, then device complexity is reduced by using simple routing mechanisms, but loss of time increases due to manual intervention requirements
Solution Approach 1:
The communication system performs self-service by automatically routing incoming communications without requiring manual intervention. The system maintains communication logs and uses them to autonomously determine the appropriate specific communication address for each incoming message, eliminating the time loss associated with manual forwarding while keeping the routing mechanism relatively simple.
Solution Approach 2:
The system uses communication logs as feedback mechanisms that record the relationships between general and specific communication addresses. This feedback enables the automated routing system to learn and adapt routing decisions based on historical communication patterns, reducing both time loss and operational complexity.
Data Source
AI summary
The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.