Communication Routing via User Presence Probability

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Solution Overview

Problem

Current communication forwarding systems lack a reliable method to determine the routing of incoming communications to the appropriate destination device among multiple devices owned by a user, leading to inefficiencies in forwarding communications to the device the user is currently using.

Innovation Solution

A method and apparatus that determine a user presence probability by measuring and comparing user-specific characteristics to stored characteristics, allowing for the selection of the most likely destination device for incoming communications based on user presence probability calculations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If centralized call forwarding with pre-configured instructions is used, then communication routing is simplified, but it cannot reliably determine which device the user is currently using among multiple devices

Engineering Contradiction:

Improvecommunication routingVSAvoiddevice selection accuracy

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The system implements feedback by continuously monitoring user-specific characteristics (typing patterns, voice patterns, device handling patterns) and using this feedback to dynamically update user presence probability. This allows the system to adapt to current user behavior and accurately determine which device the user is actively using, resolving the contradiction between simple routing and reliable device selection.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system changes parameters by transitioning from static pre-configured routing instructions to dynamic probability-based routing decisions. User presence probability is calculated based on multiple characteristics including typing patterns, voice patterns, and device handling patterns, allowing the system to adaptively route communications to the device most likely being used by the user.

Inventive Principle:

Principle #35Parameter changes

2Reliability

If user presence probability determination using multiple characteristics is implemented, then device selection accuracy is improved, but system complexity increases

Engineering Contradiction:

Improvedevice selection accuracyVSAvoidcharacteristic measurement and comparison system

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system segments the complex task of determining user presence into multiple independent characteristic measurements (typing patterns, voice patterns, device handling patterns). Each characteristic is measured and evaluated separately, then combined to form an overall user presence probability. This segmentation makes the complex system more manageable and implementable while maintaining high accuracy.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system implements multi-functionality by using a single user presence probability determination mechanism that works across multiple device types and multiple users. The same characteristic measurement and comparison framework is universally applied regardless of whether the devices are smartphones, tablets, or computers, and regardless of which user is being tracked, simplifying the overall system architecture.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS9357024B2Communication management utilizing destination device user presence probability

Publication Date: 2016.05.31 QUALCOMM INC

AI summary

An apparatus, system and method for forwarding a communication from a communication receiving device to a destination device based upon the identity of the user of the destination device.