Communication Screening Interface With Preprocessed Caller Risk Context
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Solution Overview
Problem
Current wireless communication systems often lack sufficient information for users to make informed decisions about incoming communications, particularly when the source is unknown, leading to potential unwanted calls from scammers or undesired entities.
Innovation Solution
A communication processing system that manipulates the communication acceptance screen by retrieving and displaying additional information about the incoming communication, such as the entity's profile and risk level, based on stored device identifiers and transaction data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If only a source phone number is displayed to the recipient, then the communication interface remains simple and easy to operate, but the recipient lacks sufficient information to make informed decisions about incoming communications
Solution Approach 1:
The system performs preliminary actions by retrieving and analyzing information about the incoming communication (such as identifying the source entity, checking transaction history, and determining risk levels) before the user needs to make a decision. This allows the interface to display pre-processed information that helps users make informed decisions without requiring them to manually search or analyze data.
Solution Approach 2:
The patent introduces an intermediary communication processing system that acts as a mediator between the incoming communication and the user interface. This intermediary retrieves information from external sources, processes it, and presents it in a simplified format to the user, thereby bridging the gap between complex background data and the simple decision-making interface.
2Reliability
If additional information about the initiating entity is retrieved and displayed, then the user can make more informed decisions, but the processing time and system complexity increase
Solution Approach 1:
Information about potential communication sources is retrieved and stored in advance (e.g., entity profiles, transaction histories, risk assessments) before actual communication events occur. This preliminary preparation allows the system to quickly display relevant information when a communication is received, reducing the time delay during the actual decision-making moment.
Solution Approach 2:
The system selectively retrieves and displays only the most relevant information for each specific communication event, rather than presenting all available data. For example, it may prioritize displaying risk levels or entity names based on the particular communication context, thereby reducing processing time while maintaining decision accuracy.
3Loss of information
If the system retrieves and processes entity profiles and transaction data, then users gain better context about incoming communications, but the data processing requirements and system resources increase
Solution Approach 1:
The patent extracts only the essential and most relevant information from complete entity profiles and transaction data, such as risk levels, entity names, or key transaction indicators. This extraction approach provides users with sufficient context for decision-making while avoiding the need to process and display overwhelming amounts of raw data, thereby reducing system complexity.
Solution Approach 2:
The system performs partial processing of available data by focusing on the most critical aspects of entity profiles and transaction histories. Rather than analyzing every detail, it selectively processes key elements that have the greatest impact on communication safety, achieving effective risk assessment with reduced computational resources.
Data Source
AI summary
Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.