Communication Server Self-Service Feature Selection
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Solution Overview
Problem
Users with hearing impairments or speech impediments face difficulties in accessing specialized communication services due to a lack of effective communication capability with service providers, requiring lengthy registration processes and special equipment setups for features like transcription services.
Innovation Solution
A communication system server that allows users to select and subscribe to desired features through a user-accessible portal, including transcription services, using a communication switch, registration server, and transcription engine, enabling users to request and manage features independently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users with hearing impairments or speech impediments go through the traditional registration process with customer service personnel, then they can access specialized communication services, but the process is lengthy and complex requiring special equipment setups
Solution Approach 1:
The patent implements a self-service registration system where users with hearing impairments or speech impediments can independently select and register for communication features through an automated interface. The system presents a list of available features (captioning, text transmission, speech-to-text conversion) and allows users to make selections without requiring customer service personnel interaction, thereby eliminating lengthy registration processes and special equipment setup requirements.
Solution Approach 2:
The patent introduces an automated registration server as an intermediary between users and the communication network. This server acts as a mediator that receives user selections, processes feature requests, and configures services automatically. The intermediary eliminates the need for human customer service personnel while streamlining the registration process for users with disabilities.
2Loss of information
If users with speech impediments attempt to communicate their service requests to service providers, then they can receive specialized services, but communication capability is severely limited
Solution Approach 1:
The patent replaces the mechanical/physical communication method (speech) with an electronic/digital method (text-based interface). Users with speech impediments can type or select their service requests through a text-based registration portal, which is then transmitted electronically to the service provider's system. This substitution eliminates the barrier of speech communication while preserving the user's ability to convey their needs accurately.
3Adaptability or versatility
If the system provides a comprehensive list of available features for selection, then users can find their desired services, but the interface complexity increases
Solution Approach 1:
The patent segments the feature selection interface into distinct, manageable categories or lists. Instead of presenting all features simultaneously in a complex manner, the system divides features into logical groups (captioning services, text transmission, speech conversion) and presents them in a structured format that users can navigate systematically. This segmentation reduces perceived complexity while maintaining comprehensive feature availability.
Data Source
AI summary
A communication system comprising a server capable of establishing telephone communications between at least two users of a communication network and transcribe audio and/or voice communication signals of either or both users of a telephone call established by the server and the transcription is done in accordance with user selectable feature information entered by the users during a registration procedure to the communication system at a website residing in a registration server in communication with the communication system. The communication system may be part of the PSTN or the Internet or both.