Communication Situation Management Device for Distributed User Operation Tracking
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Solution Overview
Problem
Conventional communication management technologies are inefficient in searching for past communication documents and minutes due to the need for advance registration of groups or meetings, and they complicate the structure by requiring detection of all user operations on a single machine.
Innovation Solution
A device and method that manage communication situations by storing action information and associating it with communication situations, allowing recognition and recording of communication relationships among users without prior registration, using action and communication situation determining rules, and enabling keyword-based searches through identifiable information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a single machine is configured to perform information management for a number of users, then all user operations can be detected and speakers can be identified, but the structure of the machine becomes too complicated
Solution Approach 1:
The patent divides the information management function into separate devices: one device for detecting operations of a first user and another device for detecting operations of a second user. Each device independently manages its own user's operations, avoiding the need for a single complex machine to handle all users while maintaining accurate communication situation management.
2Ease of manufacture
If documents are placed under the management of the meeting or group and browsed under this management, then document organization is improved, but a search cannot be made by using a communication situation as a keyword
Solution Approach 1:
The patent creates a communication situation management device that serves multiple functions: it manages documents organized by meeting/group while simultaneously enabling searches by communication situations, speakers, and other keywords. This multi-functional approach allows the system to maintain both structured document organization and flexible search capabilities without requiring separate systems.
3Device complexity
If advance registration of groups or meetings is required, then document management structure is established, but the process load is increased
Solution Approach 1:
The patent enables the system to automatically detect and identify communication situations, speakers, and documents without requiring manual advance registration. The device autonomously processes operation detection, speaker identification, and document association, eliminating the need for users to perform registration tasks while maintaining a structured management approach.
Data Source
AI summary
An action acquiring unit acquires action information corresponding to operation information from a first storage unit for a first user, and stores acquired action information in a third storage unit. A receiving unit receives, via a network, action information of a second user from an external device. A situation acquiring unit acquires, from a second storage, a communication situation corresponding to received action information. A writing unit writes the action information of the first user indicated by the communication situation to the third storage unit, additionally.