Communication Source Verification System for Spoofing Prevention
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Solution Overview
Problem
Current solutions fail to provide reliable end-to-end authentication and verification for outbound business communications, such as calls, texts, and chat sessions, leading to customer distrust due to spoofing and potential scams, with over 68 million Americans falling victim to phone scams in 2022.
Innovation Solution
A system and method utilizing a Communication Source Registration Service (CSRS), Outbound Communication Registration Service (OCRS), Business Communication Server (BCS), Business Communication Verification Server (BCVS), Incoming Communication Lookup Service (ICLS), and Incoming Communication Verification Application (ICVA) for out-of-band authentication, verifying the authenticity of communication sources and message contents through secure registration and advanced analytics.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If outbound business communications are increased to improve customer interaction, then business productivity is improved, but the risk of spoofing and fraud increases leading to customer distrust
Solution Approach 1:
The patent introduces an intermediary verification system consisting of a verification server and client application that mediates between the communication source and the recipient. This intermediary validates the authenticity of outbound communications by checking digital signatures and verifying communication sources, thereby maintaining customer trust while allowing increased communication volume.
Solution Approach 2:
The system performs preliminary verification actions before communications are delivered to customers. The verification server pre-validates communication sources and contents by checking digital signatures and comparing against known good patterns, ensuring that only authenticated communications reach the customer, thus preventing fraud before it occurs.
2Measurement precision
If traditional verification methods are used to confirm caller identity, then some authentication is provided, but end-to-end authentication and message content verification are still lacking
Solution Approach 1:
The verification system is segmented into distinct functional components: a verification server that handles validation logic, a client application on the user device that presents verification information, and digital signature mechanisms that provide cryptographic verification. This segmentation allows each component to specialize in specific verification tasks, achieving both identity and message content verification.
Solution Approach 2:
The system implements feedback by having the verification server communicate verification results back to the client application, which then displays verification indicators to the user. The system also provides feedback to the communication source about verification status, creating a closed-loop system that continuously validates communication authenticity throughout the message lifecycle.
Data Source
AI summary
This is a method, a system, and computer-readable medium for verifying a message originator as well as a method for verifying message contents of incoming communications received by an end user device. The verification may be against a previously registered sender and previously registered message. Alternatively, the verification may be against a blacklist of senders. The verification request from the receiver of the incoming message may be automatic or performed by explicit request from the receiver of the message.