Communication Style Analysis System for Message Tone Matching

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Solution Overview

Problem

Interpersonal communication via electronic devices often lacks consideration for the tone and emotional context of participants, leading to misinterpretations and ineffective communication.

Innovation Solution

A system that analyzes the communication style of both the sender and recipient, providing recommendations to adjust the message to match the recipient's preferred style, ensuring more effective and harmonious communication by using a processing system to determine communication values and styles, and generating feedback for mismatches.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If communication messages are sent without analyzing communication style, then communication speed and simplicity are maintained, but communication effectiveness and understanding are reduced

Engineering Contradiction:
Improvecommunication speedVSAvoidcommunication effectiveness
Core Design Contradiction:
ProductivityVSReliability

Solution Approach 1:

The system performs preliminary analysis of the recipient's communication style and tone preferences before the message is sent. By pre-determining the optimal communication approach based on recipient characteristics, the system enables senders to adjust their messages in advance, ensuring both speed and effectiveness without requiring real-time analysis during communication.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system provides feedback to users about their communication style mismatches and suggests adjustments. By analyzing the recipient's preferred tone and communication patterns, the system generates recommendations that help users adapt their messages, thereby improving communication effectiveness while maintaining efficiency through automated analysis.

Inventive Principle:
Principle #23Feedback

2Reliability

If communication style analysis and adjustment recommendations are provided, then communication effectiveness is improved, but system complexity and processing requirements increase

Engineering Contradiction:
Improvecommunication effectivenessVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system enables users to independently adjust their communication style by providing them with analysis results and actionable recommendations. Users can choose to apply the suggested tone and style adjustments themselves, eliminating the need for complex automated message rewriting systems while still achieving improved communication effectiveness.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system acts as an intermediary that provides communication style analysis and recommendations between users. Rather than directly modifying messages or requiring complex integration into communication applications, the system serves as a standalone analytical layer that users can consult, simplifying the overall system architecture.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Ease of operation

If communication messages are sent without tone analysis, then simplicity and ease of use are maintained, but misunderstandings and communication conflicts increase

Engineering Contradiction:
Improvesimplicity of communicationVSAvoidmisunderstandings
Core Design Contradiction:
Ease of operationVSObject-affected harmful factors

Solution Approach 1:

The system provides feedback to users about potential tone mismatches and communication style conflicts before messages are sent. By alerting users to possible misunderstandings and suggesting tone adjustments, the system reduces harmful communication effects while maintaining simplicity through optional, user-initiated analysis rather than mandatory complex processing.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS10423722B2Communication indicator
Publication Date: 2019.09.24 AT&T INTELLECTUAL PROPERTY I L P
  • US10423722B2 patent drawing
  • US10423722B2 patent drawing
  • US10423722B2 patent drawing

AI summary

Aspects of the subject disclosure may include, for example, method that includes receiving a communication from equipment of a first user directed towards a second user, analyzing a first communication style of the communication from the equipment of the first user, determining a second communication style of the second user, determining whether the first communication style matches the second communication style, providing a recommendation to the equipment of the first user to rewrite the communication according to the second communication style responsive to the determining the first communication style does not match the second communication style, and providing the communication to equipment of the second user responsive to the determining that the first communication style matches the second communication style. Other embodiments are disclosed.