Communication Support Device Message Delivery Reordering

Solution Overview

Problem

Conventional communication systems struggle to support smooth communication among multiple users as messages originated from one user are delivered sequentially to other users, making it difficult for recipients to understand the corresponding relations among messages, leading to potential confusion.

Innovation Solution

A communication support device that receives messages from multiple terminal devices, identifies potential confusion, and changes the delivery mode to eliminate confusion by holding or reordering message delivery, using a controller with acquirer, analyzer, determiner, changer, and deliverer components to manage message intentions and utterance pairs.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If messages are delivered sequentially to multiple users in order of origination, then the delivery process is simple and fast, but users cannot understand the corresponding relation among messages, leading to confusion

Engineering Contradiction:

Improvemessage delivery speedVSAvoidmessage correspondence relation

Core Design Contradiction:

ProductivityVSLoss of information

Solution Approach 1:

The system performs preliminary analysis of message content and user relationships before delivery, determining the optimal delivery sequence in advance. This allows the system to maintain fast delivery while ensuring messages are delivered in an order that preserves contextual relationships and reduces confusion among users.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The message delivery system introduces an intermediary component that analyzes message content, user relationships, and contextual information. This intermediary determines the appropriate delivery sequence by considering correspondence relations between messages, acting as a mediator between the simple sequential delivery mechanism and the need for contextual clarity.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Device complexity

If messages are delivered in sequence without modification, then the delivery system remains simple, but communication smoothness deteriorates due to user confusion

Engineering Contradiction:

Improvedelivery system complexityVSAvoidcommunication smoothness

Core Design Contradiction:

Device complexityVSEase of operation

Solution Approach 1:

The system performs preliminary analysis of message content and user relationships before delivery, determining the optimal delivery sequence in advance. This allows the system to maintain fast delivery while ensuring messages are delivered in an order that preserves contextual relationships and reduces confusion among users.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The message delivery system introduces an intermediary component that analyzes message content, user relationships, and contextual information. This intermediary determines the appropriate delivery sequence by considering correspondence relations between messages, acting as a mediator between the simple sequential delivery mechanism and the need for contextual clarity.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS10505879B2Communication support device, communication support method, and computer program product

Publication Date: 2019.12.10 KK TOSHIBA

AI summary

A communication support device performs communication with a plurality of terminal devices. The communication support device includes an acquirer, a changer, and a deliverer. The acquirer acquires messages from the terminal devices. The changer changes, on the acquired message, a delivery mode of the message to the delivery mode that eliminates confusion when the message has a possibility of causing the confusion. The deliverer delivers the message to the terminal devices in the delivery mode that is changed.