Communication Support System for Meeting Topic Coverage

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Solution Overview

Problem

Communication systems fail to ensure that important matters are addressed during meetings, as participants often end discussions without realizing they have forgotten to discuss critical topics.

Innovation Solution

A communication support system that manages keywords related to important matters, acquires audio from participants during meetings, and notifies them of any unaddressed topics before the meeting ends, using circuitry to analyze the audio and provide reminders.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If participants discuss multiple topics during a meeting, then the meeting covers more ground, but important topics may be forgotten or overlooked

Engineering Contradiction:
Improvemeeting efficiencyVSAvoidimportant topics forgotten
Core Design Contradiction:
ProductivityVSLoss of information

Solution Approach 1:

The system performs preliminary action by analyzing meeting audio content in real-time and identifying topics that have not yet been discussed, allowing participants to address important matters before the meeting concludes

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system provides feedback to participants by notifying them of unaddressed important topics during the meeting, enabling them to adjust their discussion and ensure comprehensive coverage of all necessary items

Inventive Principle:
Principle #23Feedback

2Reliability

If the system monitors and analyzes all audio content in real-time, then topic coverage is improved, but system complexity increases

Engineering Contradiction:
Improvetopic coverage assuranceVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system extracts only the essential function of identifying unaddressed topics from the complex task of analyzing entire audio content, using keyword-based detection rather than comprehensive speech analysis

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system automatically monitors and analyzes meeting content without requiring manual intervention, using automated audio processing and topic identification algorithms to reduce operational complexity

Inventive Principle:
Principle #25Self-service

Data Source

PatentUS20240212670A1Communication support system, communication support method, and non-transitory recording medium
Publication Date: 2024.06.27 RICOH CO LTD
  • US20240212670A1 patent drawing
  • US20240212670A1 patent drawing
  • US20240212670A1 patent drawing

AI summary

A communication support system includes circuitry configured to manage one or more keywords; acquire audio of one or more participants in a communication; determine, by analyzing the audio, whether or not each of the one or more keywords is made in the communication; and in a case that the circuitry determines that a keyword of the one or more keywords has not been made in the communication, notify a participant of the one or more participants before the communication is ended that the keyword has not been made in the communication.