Communication Monitoring for Task Recognition and Prompting
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Solution Overview
Problem
Users often forget or misremember tasks discussed during mobile communications due to the lack of note-taking capabilities, leading to potential errors and inconveniences ranging from minor to major impacts.
Innovation Solution
A task recognition system that monitors communications to dynamically recognize user intentions related to tasks, providing candidate task actions and prompting users to select or automatically execute them, with customizable action profiles and reminders to enhance task fulfillment.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If users rely on memory to remember tasks discussed during mobile communications, then they can maintain communication flow without interruption, but they will forget or misremember tasks leading to errors and inconveniences
Solution Approach 1:
The patent introduces a communication monitoring system as an intermediary that automatically captures task information from communications. The system monitors communications, identifies task-related information, and presents it to the user for confirmation, serving as a mediator between the communication process and task recording, thereby eliminating the need for users to manually remember tasks while maintaining communication flow
Solution Approach 2:
The system implements feedback by presenting captured task information to the user for confirmation. The user can review the captured tasks and confirm or correct them, creating a feedback loop that ensures accurate task recording while allowing the communication to proceed uninterrupted
2Reliability
If users take notes during mobile communications to record tasks, then task recall accuracy improves, but communication flow is interrupted and time is lost
Solution Approach 1:
The communication monitoring system performs task capture automatically without requiring user intervention during the communication. The system self-monitors the communication stream, self-identifies task information, and self-presents it to the user after the communication, eliminating the need for manual note-taking during the interaction
Solution Approach 2:
The system performs preliminary action by capturing and organizing task information during or immediately after the communication concludes, before the user needs to act on the tasks. This preliminary capture eliminates the need for delayed note-taking or memory retrieval, saving time while ensuring accuracy
3Reliability
If users manually record tasks after communications, then task information can be captured, but time is lost and tasks may still be forgotten before recording
Solution Approach 1:
The patent replaces the manual mechanical process of note-taking with an automated electronic monitoring system. The system uses communication monitoring technology to automatically capture task information from the communication stream, substituting the manual writing or typing process with automated information extraction and presentation
Data Source
AI summary
Communications are monitored for user intentions related to user tasks such as meeting scheduling and the like 308. When an intention (e.g. mention of a meeting) is determined from the communications, candidate task actions (e.g., scheduling meeting) are initiated and/or stored 310. At an appropriate event trigger (e.g. completion of communications), a user can be prompted with a list of candidate task actions and can select which actions to perform 312. Action profiles 320 can also be incorporated to allow customization of how task actions are completed. These profiles can be called at the time of task action execution to guide the action fulfillment. The profiles can be user and/or system generated and/or provided by third parties and the like. The task actions are typically performed utilizing task related applications to fully execute the task action so that additional user input is not required.