Communication Terminal Monitoring via Centralized Collection Point

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Solution Overview

Problem

Current communication systems, such as VoIP and VVoIP, face challenges in detecting and addressing timeout events and faulty transfers during signaling processes, which can lead to undetected anomalies and poor user experience due to lack of relevant data collection and analysis.

Innovation Solution

A method for monitoring communication systems that acquires and stores data on timeout events and faulty transfers, compiling this information into collections and transmitting it to a central point using protocols like SNMP, TCP, UDP, and SIP, allowing for individual or statistical evaluation and improvement of service quality.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If data collection and monitoring are implemented in communication terminals, then service quality and anomaly detection are improved, but device complexity and energy consumption increase

Engineering Contradiction:
Improveservice qualityVSAvoiddevice complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent introduces a collection point as an intermediary component that receives monitoring data from multiple communication terminals. This mediator handles the complexity of data aggregation, compilation, and analysis centrally, rather than requiring each terminal to independently perform complex monitoring functions. The collection point acts as a dedicated intermediary that simplifies the architecture by separating monitoring data collection from terminal core functions.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The monitoring system is segmented into distinct functional components: individual communication terminals that generate monitoring data, a collection point that receives and compiles data from multiple terminals, and a separate analysis component. This segmentation allows each component to focus on specific tasks, reducing the complexity burden on any single device while improving overall service quality through distributed monitoring.

Inventive Principle:
Principle #1Segmentation

2Measurement precision

If comprehensive monitoring data are collected and analyzed, then anomaly detection capability is improved, but loss of time for data transmission and processing increases

Engineering Contradiction:
Improveanomaly detection capabilityVSAvoiddata transmission time
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The patent extracts only the essential monitoring data elements needed for anomaly detection from the complete communication process. By identifying and extracting specific timeout events and faulty transfer indicators, the system achieves comprehensive anomaly detection capability without transmitting or processing unnecessary data, thereby reducing data transmission time while maintaining high measurement precision.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system implements monitoring of specific critical parameters (timeout events, faulty transfers) rather than attempting to monitor all possible communication aspects. This partial action approach focuses resources on the most important anomaly indicators, achieving effective anomaly detection while minimizing data collection, transmission, and processing time.

Inventive Principle:
Principle #16Partial or excessive action

3Measurement precision

If monitoring data are stored and compiled in terminals before transmission, then data quality and analysis capability are improved, but use of energy and storage resources increase

Engineering Contradiction:
Improvedata qualityVSAvoidenergy consumption
Core Design Contradiction:
Measurement precisionVSUse of energy by moving object

Solution Approach 1:

The patent merges the data compilation function into the collection point rather than requiring each terminal to independently store and compile complete datasets. Terminals transmit raw monitoring data to the collection point, which then performs the compilation and aggregation of data from multiple sources. This combining approach maintains high data quality through centralized processing while reducing the energy and storage burden on individual terminal devices.

Inventive Principle:
Principle #5Merging (Combining)

Data Source

PatentUS9054960B2Method for monitoring a communication system
Publication Date: 2015.06.09 RINGCENTRAL INC
  • US9054960B2 patent drawing
  • US9054960B2 patent drawing

AI summary

The invention relates to a method for monitoring a communication system, comprising: acquiring and storing data about timeout events or faulty transfers in connection with at least one signaling process in at least one first communication terminal (1, 2, 3) of the communication system; and creating a collection of such data and transferring (7, 8, 10) said collection to a collection point (4) for said data in the communication system.