Communication Tool Service Initiation via User Selection Rules
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Solution Overview
Problem
Instant messaging (IM) software lacks functionality in supporting the transmission of user data to initiate related services, such as the transfer of funds within chat groups, limiting user satisfaction and service performance.
Innovation Solution
A computer-implemented method that allows users to send a user selection request to a server, receiving user information based on a defined rule, and executing a service operation, such as transferring funds, within a communication tool, enhancing functionality and efficiency by enabling unified knowledge of user information without requiring users to edit and send text information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If IM software maintains simple messaging functionality, then ease of operation is improved, but service functionality and user satisfaction deteriorate
Solution Approach 1:
The IM software is enhanced to perform multiple functions beyond basic messaging. The system allows users to initiate various services (fund transfers, bill payments, investments) directly within the chat interface by transmitting user data and service requests through the existing messaging infrastructure, making the communication tool universal for both communication and financial transactions.
Solution Approach 2:
The patent combines messaging functionality with service initiation and execution capabilities into a single integrated system. User data transmission, service selection, and service execution are merged into the chat workflow, allowing users to perform financial operations without leaving the communication interface.
2Adaptability or versatility
If IM software adds service initiation functionality, then service functionality is improved, but device complexity increases
Solution Approach 1:
The server acts as an intermediary between users and service execution. The server receives user data transmitted through chat messages, processes service requests, and coordinates with external service providers. This intermediary approach allows complex service logic to be centralized on the server rather than distributed across client devices, reducing device complexity while maintaining service functionality.
Solution Approach 2:
Users initiate and execute services themselves through the chat interface by selecting from available services and providing necessary information. The system provides self-service capabilities where users can independently perform fund transfers, bill payments, and other transactions without requiring manual intervention from support staff or complex device configurations.
3Measurement precision
If users manually edit and send text information to confirm user information, then measurement precision is improved, but loss of time increases
Solution Approach 1:
User information is pre-validated and structured by the system before being transmitted through the chat interface. The server prepares service requests with pre-formatted user data, reducing the need for manual editing and confirmation. This preliminary preparation ensures accuracy while speeding up the confirmation process.
Solution Approach 2:
The manual mechanical process of editing and sending text information is replaced with automated electronic data transmission. The system automatically transmits user data through structured messages, eliminates manual text editing, and uses automated confirmation workflows to verify user information accuracy without requiring users to manually compose and send confirmation texts.
Data Source
AI summary
A service operation is performed using a communication tool. A user selection request is sent. The user selection request includes a rule for selecting a user from a communication group. A user information of the user of the communication group is received based on the rule. A service operation is executed by the user associated to the user information.