Communications Management Engine for Contact Privacy
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Solution Overview
Problem
Existing electronic marketplace systems fail to effectively manage user contact information, leading to potential mismanagement and lack of confidentiality, as third-party providers often receive users' contact details without adequate protection.
Innovation Solution
A communications management engine is implemented to encrypt and manage user contact information, allowing users to share encrypted data with third-party providers, enabling secure communication channels while maintaining confidentiality and allowing users to revoke contact permissions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If third-party providers receive user contact information directly, then communication efficiency is improved, but user information security deteriorates
Solution Approach 1:
The patent introduces a service provider as an intermediary that manages contact information on behalf of users. The service provider receives, stores, and forwards contact information between users and third-party providers, preventing direct exposure of user contact details while enabling communication. This intermediary system resolves the contradiction by maintaining security through centralized management while preserving communication efficiency through automated forwarding.
Solution Approach 2:
The patent creates a copy of the contact information management system at the service provider level. Instead of users directly sharing their contact information, the service provider maintains a copy or representation of contact data and uses it to facilitate communication. This copying approach allows third parties to access contact information through the service provider without compromising the original user's security.
2Adaptability or versatility
If user contact information is shared with third-party providers, then communication capability is improved, but risk of mismanagement and harassment increases
Solution Approach 1:
The service provider acts as a protective intermediary that controls and monitors all contact information exchanges. By routing communications through this intermediary, the system enables versatile communication capabilities while the intermediary enforces management policies, filters inappropriate contacts, and prevents harassment by controlling access to user contact information.
Solution Approach 2:
The service provider implements preliminary protective measures by establishing contact information management policies before any communication occurs. The system pre-configures access controls, monitoring mechanisms, and harassment prevention protocols that act in advance to block potential mismanagement and harmful contacts, allowing communication capability to develop within safe boundaries.
Data Source
AI summary
Systems, devices, and methods are described herein for managing communications between a user and a third-party such that the confidentiality of the user's contact information is maintained. In some embodiments, the user may indicate interest in establishing contact with a third-party. In response, a service provider computer may obtain the user's contact information and transmit data different from that contact information to the third-party. Later, when the third-party wishes to establish contact, it may provide the data to the service provider computer. If the data received matches the data provided previously, the service provider computer may establish a communications channel between the user and the third-party. Establishing the communications channel may include forwarding a telephone call, merging multiple telephone calls, forwarding an email, or the like. Utilizing the techniques discussed herein, the confidentiality of the user's contact information may be maintained.