Composite Telecom Service Provisioning via Order Decomposition
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Solution Overview
Problem
Current systems lack an end-to-end solution for provisioning and activating multiple telecommunications services as a composite product from a single customer order, requiring individual provisioning and activation of each service component, which is operationally inefficient and lacks comprehensive monitoring and reporting.
Innovation Solution
A system comprising a Customer Relationship Management Module, Integrated Order Management System, and Provisioning System that generates and processes orders for composite telecommunications products, decomposes orders into provisioning tasks, and monitors status, allowing for automatic provisioning of services like Triple Play products (Internet Access, VoIP, and IPTV) in response to a single order.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If individual services are provisioned and activated separately, then each service can be managed independently, but the operational efficiency decreases and the provisioning process becomes complex
Solution Approach 1:
The patent combines multiple individual service provisioning processes into a single unified composite product provisioning process. The system receives a single order for a composite product (e.g., Triple Play containing Internet Access, VoIP, and IPTV) and automatically decomposes it into individual service provisioning tasks, enabling all services to be activated simultaneously through one order rather than requiring separate provisioning operations for each service.
Solution Approach 2:
The patent segments the composite product into individual service components (Internet Access, VoIP, IPTV) while maintaining unified management. The order management system decomposes the composite order into discrete service-level tasks that can be processed independently but are coordinated through a single provisioning workflow, allowing complex services to be managed as simpler individual units.
2Productivity
If composite products are treated as single unified products, then customer convenience improves and operational efficiency increases, but the system complexity increases
Solution Approach 1:
The patent implements a universal order management system that handles both individual service orders and composite product orders through the same platform. The system uses a standardized order decomposition framework that can process diverse product types (single services, bundled services, composite products) using common processing logic, reducing the need for separate specialized systems while maintaining the ability to manage complex composite products efficiently.
Solution Approach 2:
The patent introduces an order management system as an intermediary layer between the customer ordering interface and the individual service provisioning systems. This intermediary decomposes composite orders into individual service tasks and coordinates the provisioning process, acting as a mediator that simplifies the interaction between the unified composite product management and the underlying complex service infrastructure.
3Reliability
If comprehensive monitoring and reporting is implemented for all provisioning tasks, then service reliability improves, but the system complexity and resource requirements increase
Solution Approach 1:
The patent implements feedback mechanisms that allow the order management system to monitor the status of individual service provisioning tasks and adjust the overall composite product provisioning process accordingly. The system receives status information from individual service systems and uses this feedback to track progress, identify bottlenecks, and report on the overall provisioning health, enabling reliable monitoring without requiring complex independent monitoring systems for each service.
Data Source
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AI summary
A system and method for automatically provisioning a composite telecommunications product comprising a plurality of sub-products or services in response to a single customer order are provided. A composite telecommunications product may comprise, for example, Internet Access (IA), Voice over Internet Protocol (VoIP), and Internet Protocol Television (IPTV) services bundled together as a single product. The present invention allows all three sub-products to be automatically provisioned in response to a single customer order for the composite product.