Composite Telecom Service Provisioning via Order Decomposition
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current telecommunications systems lack an efficient end-to-end solution for provisioning multiple sub-products and services as a single composite product, requiring individual activation and monitoring of each service, which is operationally cumbersome and inconvenient for customers.
Innovation Solution
A system and method utilizing a Customer Relationship Management Module (CRM) and Integrated Order Management System (IOM) to generate and decompose orders for provisioning composite telecommunications products, with a provisioning system that communicates task status back to IOM, enabling automatic provisioning of services like Triple Play products comprising Internet Access, VoIP, and IPTV from a single customer order.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If individual provisioning and activation of each service is performed separately, then each service can be properly configured and activated, but the operational complexity and customer inconvenience increases significantly
Solution Approach 1:
The patent segments the composite product provisioning into distinct sub-product provisioning tasks. Each sub-product (Internet Access, VoIP, IPTV) is identified and provisioned separately through individual provisioning systems, ensuring each service receives appropriate configuration while maintaining traceability to the original composite order.
Solution Approach 2:
The Integrated Order Management System serves as an intermediary between the customer order and multiple provisioning systems. It receives the composite product order, decomposes it into sub-product tasks, distributes them to appropriate provisioning systems, and aggregates status information, thereby simplifying the overall process while ensuring reliable individual provisioning.
2Adaptability or versatility
If multiple individual provisioning systems are used for different services, then each service can be provisioned with appropriate expertise, but the system complexity and coordination overhead increases
Solution Approach 1:
The Integrated Order Management System performs multiple functions: order reception, order decomposition, task distribution to multiple provisioning systems, status monitoring, and exception reporting. This multi-functional system manages the complexity of coordinating multiple specialized provisioning systems through a single unified interface.
Solution Approach 2:
The patent combines multiple individual provisioning operations into a single composite product provisioning process. By merging the coordination function into the IOM system while maintaining separate provisioning systems for each service type, the solution achieves both versatility in service provisioning and simplified system management.
3Loss of information
If comprehensive monitoring of all provisioning tasks is implemented, then complete visibility and exception reporting is achieved, but the monitoring system complexity increases
Solution Approach 1:
The IOM system implements feedback mechanisms by monitoring the status of each sub-product provisioning task and reporting exceptions back to the order management process. This feedback loop ensures complete visibility of provisioning status without requiring complex manual monitoring, as the system automatically tracks and reports on all tasks.
Data Source
AI summary
A system and method for automatically provisioning a composite telecommunications product comprising a plurality of sub-products or services in response to a single customer order are provided. A composite telecommunications product may comprise, for example, Internet Access (IA), Voice over Internet Protocol (VoIP), and Internet Protocol Television (IPTV) services bundled together as a single product. The present invention allows all three sub-products to be automatically provisioned in response to a single customer order for the composite product.