Computerized Weighted UX Problem Scoring for Improvement Prioritization
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Solution Overview
Problem
Conventional heuristic evaluation practices lack a unique and numerical method for weighted scoring of user experience (UX) problems and converting this scoring into an improvement priority level, limiting the analytical quality of the evaluation process.
Innovation Solution
A computerized weighted problem impact score calculation system that determines severity levels of UX problems, calculates a weighted problem impact score, and decides the improvement priority level based on predetermined decision rules, using an electronic device, application, and server to quantify and analyze UX improvements.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If conventional heuristic evaluation practices are used, then the evaluation process is simple and quick, but the analytical quality and numerical measurement capability are insufficient
Solution Approach 1:
The patent replaces manual heuristic evaluation with a computerized system that automatically calculates weighted problem impact scores. The system uses algorithms to compute numerical scores based on problem severity levels and quantities, transforming qualitative expert judgments into quantitative measurements that can be objectively analyzed and compared.
Solution Approach 2:
The patent introduces numerical parameters (impact scores, severity levels) to the evaluation process. By converting qualitative problem assessments into quantitative parameters, the system enables precise measurement and analysis of UX problems while maintaining the structured approach of heuristic evaluation.
2Productivity
If manual heuristic evaluation is performed, then the evaluation is flexible and expert-judgment based, but the efficiency and decision-making speed are reduced
Solution Approach 1:
The system enables self-service evaluation by allowing automated calculation of impact scores based on input data. The computerized system performs the evaluation computations independently without requiring continuous expert intervention, thereby increasing efficiency while maintaining evaluation quality.
Solution Approach 2:
The patent implements feedback mechanisms that provide immediate numerical results based on the evaluation inputs. The system calculates impact scores and priority levels automatically, providing rapid feedback that accelerates decision-making processes compared to manual evaluation methods.
3Loss of information
If qualitative problem rating is used, then the evaluation captures nuanced UX issues, but the ability to compare and prioritize problems numerically is limited
Solution Approach 1:
The patent introduces impact scores as an intermediary element that bridges qualitative problem ratings and quantitative analysis. The system converts qualitative severity assessments into numerical scores that preserve the nuanced information while enabling mathematical operations, comparisons, and prioritization.
Solution Approach 2:
The patent adds a numerical dimension to the evaluation by calculating impact scores that combine problem quantity and severity. This dimensional transformation allows the system to maintain qualitative nuance while gaining quantitative capabilities for comparison and prioritization across multiple problems.
Data Source
AI summary
The present invention relates to a computerized weighted problem impact score calculation system that is based on the user experience problems identified in the heuristic evaluation that the user experience expert applies to a digital system, and that allows for calculating the impact score using a computerized system and determining the user experience improvement priority level for the evaluated system based on this impact score, and a method thereof.