Conditional Follow-Up Task Generation for Email

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Solution Overview

Problem

Individuals managing multiple tasks or projects via email often face difficulties in consistently following up on items when recipients do not respond, leading to missed opportunities and inefficiencies.

Innovation Solution

An automatic system generates dynamically assigned conditional follow-up tasks based on email composition, using browser extensions and machine learning to suggest follow-ups if no response is received within a specified time, associating tasks with the original email and providing contextual information through sidebars or other interfaces.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If manual follow-up monitoring is used, then user control over follow-up timing is maintained, but time loss and productivity decrease due to inconsistent follow-ups

Engineering Contradiction:
Improvefollow-up consistencyVSAvoidtime spent monitoring responses
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The system performs preliminary actions by automatically generating follow-up tasks before the user would need to manually monitor and create them. When an email is sent, the system proactively creates conditional follow-up tasks based on predefined rules, eliminating the need for later manual monitoring and ensuring consistent follow-up timing.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system enables self-service by automatically monitoring email responses and generating follow-up tasks without requiring user intervention. The conditional follow-up task system autonomously tracks whether recipients have responded and creates appropriate follow-up tasks, allowing the system to serve itself rather than requiring continuous user attention.

Inventive Principle:
Principle #25Self-service

2Productivity

If automatic follow-up generation is implemented, then productivity and follow-up consistency improve, but device complexity increases due to system integration requirements

Engineering Contradiction:
Improveautomatic task managementVSAvoidsystem integration complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The system achieves universality by designing a multi-functional platform that integrates email monitoring, task management, and conditional logic processing. The conditional follow-up task system can handle multiple email accounts, apply different follow-up rules based on email content and recipient, and generate various types of tasks, making it adaptable to diverse scenarios without requiring separate systems for each function.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system uses an intermediary approach by introducing a conditional task generation layer between the email system and the user's task management. This intermediary layer processes email metadata, applies conditional rules, and generates appropriate follow-up tasks, thereby simplifying the integration complexity by providing a standardized interface that mediates between different system components.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Measurement precision

If conditional follow-up tasks are generated automatically, then response tracking accuracy improves, but information processing load increases

Engineering Contradiction:
Improveresponse detection accuracyVSAvoidcomputational resources for email monitoring
Core Design Contradiction:
Measurement precisionVSUse of energy by moving object

Solution Approach 1:

The system applies local quality by selectively processing only the specific email attributes necessary for follow-up task generation. Instead of analyzing entire email contents, the system focuses on key local features such as recipient addresses, send time, and basic metadata to determine whether conditional follow-up tasks should be created, thereby reducing overall information processing load while maintaining accurate response tracking.

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The system uses parameter changes by transforming email data into structured task parameters. When an email is received or sent, the system converts relevant email parameters (sender, recipient, timestamp, subject) into task parameters that can be processed by the conditional logic engine, optimizing computational efficiency by working with transformed data rather than raw email content.

Inventive Principle:
Principle #35Parameter changes

Data Source

PatentUS10880251B2Automatic generation of dynamically assigned conditional follow-up tasks
Publication Date: 2020.12.29 SALESFORCE INC
  • US10880251B2 patent drawing
  • US10880251B2 patent drawing
  • US10880251B2 patent drawing

AI summary

Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.